# Stagehand Pro 4: Status Displays The OLED screen on the face of the Stagehand Pro 4 displays glanceable status information. When running cues, or sitting idle, it shows rotating fault messages on the first line, and the configured IP Address of the Stagehand on the second line. When jogging, it displays speed and weight on the first line, and encoder position on the second line. | Status | Display | | ------------------------------------------------------: | -------------------------------- | | [Booting up](#booting-up) | ![](/files/H7h2END80tmTC4vFsOVo) | | [Disconnected](#disconnected) | ![](/files/n2H9srwWb9V5YKvJbv86) | | [Connected](#connected) | ![](/files/eBbYBHe0zOlYHC3UVqSD) | | [Emergency Stop](#emergency-stop) | ![](/files/XjSXgu7HW4W6GWrN1rbo) | | [Setting IP Address](#setting-ip-address) | ![](/files/mb2PolmAz7a8DAfUf50p) | | [Setting Subnet](#setting-subnet) | ![](/files/bSs8A2jXg7kzczRdpWyW) | | [Manual Operation / Jogging](#manual-operation-jogging) | ![](/files/vHkqNHgcsFJvGDWNZxa2) | | [Reverse Limit](#reverse-limit) | ![](/files/rxiIwhwhT3OYed9A3GGw) | | [Forward Limit](#forward-limit) | ![](/files/KDPw4nbQtqOAJ3FxDPSy) | | [Ultimate Limit](#ultimate-limit) | ![](/files/N7yPEZQA6oruKP6nMgqZ) | | [Forward Interlock](#forward-interlock) | ![](/files/N0wDFKqzrZO66cdE7iHi) | | [Reverse Interlock](#reverse-interlock) | ![](/files/wwB6oWsyqxjEq9GZ1STd) | | [All-Stop Interlock](#all-stop-interlock) | ![](/files/gh0YLix7ubEx44IWedlI) | | [External Fault](#external-fault) | ![](/files/tLuDGBu39fSV233zfJlO) | | [Overweight Fault](#overweight-fault) | ![](/files/9lfS8BlJy16rqjhtI9gm) | | [Underweight Fault](#underweight-fault) | ![](/files/uG6wejxziNt4OPdPTIOe) | | [Load Alarms Off](#load-alarms-off) | ![](/files/b3zYl79wIUNkRYOzlAEJ) | | [Drive Fault](#drive-fault) | ![](/files/dEefw3vPvWnru5VeFNrk) | | [Brake Fault](#brake-fault) | ![](/files/LLwazHfXlia0Y0FUWsCg) | | [X-Groove Fault](#undefined) | ![](/files/2YvPTYIy6bBRH9WXcDxd) | ### Booting Up ![](/files/H7h2END80tmTC4vFsOVo) When the Stagehand powers up, it will display the hardware version and firmware version in the first line. In the image above, the hardware is *V5* running firmware *503.* The second line displays the reason for the restart: * Hard Reset — power cycle * Watchdog — the firmware froze (most commonly the final step during a firmware upgrade) * Soft Reset — reset via softare ### Disconnected ![](/files/n2H9srwWb9V5YKvJbv86) When the Stagehand is not connected to a Spikemark computer, it shows **Disconnected** on the first line. The second line displays the IP Address of the Stagehand. {% hint style="info" %} The status **Disconnected** doesn't mean the Stagehand is disconnected from the machine. It refers only to the network connectivity. {% endhint %} ### Connected ![](/files/eBbYBHe0zOlYHC3UVqSD) When a network connection is established with a Spikemark computer, the first line reads **Connected**. The second line displays the IP Address of the Stagehand. ### Emergency Stop ![](/files/XjSXgu7HW4W6GWrN1rbo) When the Stagehand Pro 4 does not receive a **Ready** signal on the [Showstopper Emergency Stop Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-showstopper-emergency-stop-input.md), it will display Emergency Stop on the first line. The second line displays the IP Address of the Stagehand. [To recover from an Emergency Stop Stop Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#emergency-stop-fault) ### Setting IP Address ![](/files/mb2PolmAz7a8DAfUf50p) Press the knob next to the OLED display to adjust the IP Address of the Stagehand Pro. [To set the IP Address...](/docs/spikemark/ip-address-and-network-connection/setting-stagehand-ip-address.md) To finish and return to the main screen, turn the knob to scroll the cursor to select either **OK** or **CANCEL** and then press the knob to click on the selection. ### Setting Subnet ![](/files/bSs8A2jXg7kzczRdpWyW) Press *and hold* the knob next to the OLED display until the **SUBNET** setting screen appears. [To set the Subnet...](/docs/spikemark/ip-address-and-network-connection/setting-stagehand-ip-address.md) To finish and return to the main screen, turn the knob to scroll the cursor to select either **OK** or **CANCEL** and then press the knob to click on the selection. ### Manual Operation / Jogging ![Forward Jog](/files/vHkqNHgcsFJvGDWNZxa2) ![](/files/AfPdd3fbPJSb3RJk540T) From the [Connected](#connected) or [Disconnected](#disconnected) screen, press and hold either the **FWD** button or the **REV** button and then rotate the knob to begin [jogging](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-operation/stagehand-pro-4-manual-operation-jogging.md#manual-operation-jogging). #### Top line On the left side of the display: **F:** — forward direction with a percentage of the maximum speed *or* **R:** — reverse direction with a percentage of the maximum speed On the right side of the display: **W:** — [load cell](/docs/spikemark/load-cell.md) reading {% hint style="info" %} The load cell scaling can be configured through Spikemark to accurately show the weight being lift or pulled. {% endhint %} #### Bottom line **POS:** — the encoder position in raw encoder counts (not scaled). {% hint style="info" %} The position encoder counts should update as the motor moves if the encoder is functioning properly. Encoder counts should increase during a forward jog, and decrease during a reverse jog. {% endhint %} ### Reverse Limit ![](/files/rxiIwhwhT3OYed9A3GGw) A reverse limit switch signal on the [Sensor Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-sensor-input.md#reverse-limit) is preventing further motion in the reverse direction. To recover from a [Reverse Limit Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#limit-faults) ### Forward Limit ![](/files/KDPw4nbQtqOAJ3FxDPSy) A forward limit switch signal on the [Sensor Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-sensor-input.md#forward-limit) is preventing further motion in the reverse direction. To recover from a [Forward Limit Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#limit-faults) ### Ultimate Limit ![](/files/N7yPEZQA6oruKP6nMgqZ) An ultimate limit switch signal on the [Sensor Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-sensor-input.md#ultimate-limit) is preventing further motion either direction. To recover from an [Ultimate Limit Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#limit-faults) ### Forward Interlock ![](/files/N0wDFKqzrZO66cdE7iHi) A forward interlock switch signal on the [Interlock Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-interlock-inputs.md#forward-interlock) is preventing further motion in the forward direction. To recover from a [Forward Interlock Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#interlock-faults) ### Reverse Interlock ![](/files/wwB6oWsyqxjEq9GZ1STd) A reverse interlock switch signal on the [Interlock Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-interlock-inputs.md#reverse-interlock) is preventing further motion in the reverse direction. To recover from a [Reverse Interlock Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#interlock-faults) ### All-Stop Interlock ![](/files/gh0YLix7ubEx44IWedlI) An all-stop interlock switch signal on the [Interlock Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-interlock-inputs.md#all-stop-interlock) is preventing further motion in either direction. To recover from an [All-Stop Interlock Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#interlock-faults) ### External Fault ![](/files/tLuDGBu39fSV233zfJlO) An external fault signal on the [Interlock Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-interlock-inputs.md#external-fault-input) is preventing further motion in either direction. To recover from an [External Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#interlock-faults) ### Overweight Fault ![](/files/9lfS8BlJy16rqjhtI9gm) The load cell signal on the [Sensor Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-sensor-input.md#load-cell) is indicating excessive weight and is preventing motion in both directions. To recover from an [Overweight Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#load-cell-faults) ### Underweight Fault ![](/files/uG6wejxziNt4OPdPTIOe) The load cell signal on the Sensor Input is indicating an unexpectedly low weight and is preventing motion in both directions. {% hint style="info" %} Usually an **Underweight** fault results when a piece of scenery is caught on something and the lifting line goes slack. The hoist should stop lest the scenery suddenly become unstuck and drop. {% endhint %} To recover from an [Underweight Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#load-cell-faults) ### Load Alarms Off ![](/files/b3zYl79wIUNkRYOzlAEJ) Load Alarms have been turned off through [Spikemark](/docs/spikemark/load-cell.md). The Stagehand will not stop for **Underweight** or **Overweight** conditions sensed by the load cell signal on the [Sensor Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-sensor-input.md#load-cell).. The Load Alarms can be turned on in Spikemark to re-enable load cell faults. ### Drive Fault ![](/files/dEefw3vPvWnru5VeFNrk) The VFD has halted motion in both directions because of an internal fault. Detailed fault information can be found through [Spikemark](/docs/spikemark/drive-communication/drive-information.md#fault-history), or through the VFD keypad. To recover from a [Drive Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#drive-faults) {% hint style="warning" %} The **Drive Fault** message is also displayed when the VFD is turned off. The VFD is turned off during an **Emergency Stop**. Therefore, this message is also displayed during and **Emergency Stop**. {% endhint %} ### Brake Fault ![](/files/LLwazHfXlia0Y0FUWsCg) The VFD has detected a malfunction in the electrical circuit that controls the brakes and is preventing motion in both directions. To recover from a [Brake Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#brake-fault) ### X-Groove Fault ![](/files/2YvPTYIy6bBRH9WXcDxd) A cross-groove switch signal on the [Sensor Input](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-making-the-connections/stagehand-pro-4-sensor-input.md) is preventing motion in both directions. To recover from a [Cross-Groove Fault...](/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-troubleshooting/stagehand-pro-4-recovering-from-faults.md#cross-groove-fault) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.creativeconners.com/docs/stagehand/stagehand-pro-ac/stagehand-pro-4-operation/stagehand-pro-4-status-displays.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.