Troubleshooting

We aim to make any product as plug and play as possible, though sometimes challenges crop up right out of the box or years down the road. See below for solutions to common operational challenges.

Motion

Issue	Checkpoint
Motion is not smooth	Confirm cable is wrapped flat on the drum.
Confirm practical effect is travelling perpendicular to drum, not catching on idler pulley
Confirm cable and practical effect path is clear of obstructions.
Check PID tuning in Spikemark: Proportional Gain = 20 Derivative Gain = 0 Integral Gain = 0
Motor is spinning, drum is not moving	Confirm drive chain is connected and intact and under tension.

Rigging

Issue	Checkpoint
Cable is rubbing on idler pulley or keeper.	Level machine.
Machine is experiencing faults at repeating locations	Verify that your practical effect weighs at least 5lbs and the cable is feeding cleanly onto the idler pulley Verify Max Speed is set correctly in Spikemark

Onboard Stagehand Display

Stagehand Display	Checkpoint
E STOP + IP Address	The E-stop cable is unplugged or the E-stop is engaged.
DISCONNECTED + IP Address	Machine is on and ready to connect to Spikemark.
CONNECTED + IP Address	Machine is on and connected to Spikemark.
SET IP	Confirm the IP Address is correct, use the scroll wheel to highlight OK and click.
SET SUBNET	Confirm display shows 255.255.255.0, use the scroll wheel to highlight OK and click.
DRIVE FAULT	The Servo Drive is in a fault state, reset from Spikemark or by removing the main power at the breaker for 30 seconds.
BRAKE FAULT	you have a problem with the wiring of your brake. If you experience a brake fault, your machine is likely in need of repair and you should give us a call at 401-289-2942 x2, or drop us a line at [e-mail]
FWD LIMIT + IP Address	The Forward limit is engaged. Manually jog off the limit and adjust the set screw of the rotary limit.
REV LIMIT + IP Address	The Reverse limit is engaged. Manually jog off the limit and adjust the set screw of the rotary limit.
ULT Limit + IP Address	The Forward Ultimate or Reverse Ultimate limit is engaged or a slack line has been detected. First, verify that the slackline rod arm is captured behind the lifting cable, and reset if in front of the cable. Then, manually jog off the limit and adjust the set screw of the rotary limit.
Blank Display	Check main power and local breaker.

Connection/Power

Issue	Checkpoint
Stagehand display is blank	Confirm machine power is connected and the local breaker is ON.
Able to manually jog the machine from the Stagehand but unable to connect through Spikemark	Confirm IP Address is set correctly on the Stagehand, in your computer’s network settings, as well as in Spikemark.
Confirm Ethernet cable is connected.
Confirm network switch is connected and powered on.
LX Power not transmitting	Check breaker on side of Stagehand, continuity from input receptacle to cable PowerCON connector
LX Data not transmitting	Check continuity from input receptacle to cable EtherCON connector

TECHNICAL SUPPORT

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

• Online: www.creativeconners.com

• Email: [e-mail]

• Phone: [phone] x2