# Troubleshooting

If you’ve reached this section of the manual, things aren’t going well. We are very sorry, but we are always here to help. Our various methods of communication can be found in the Technical Support section.

| Condition                                   | Solution                                       |
| ------------------------------------------- | ---------------------------------------------- |
| **Deck Chief won't turn on**                | Check input power connector                    |
|                                             | Check breaker panel                            |
| **Motor will not run**                      | Power Cycle the Deck Chief                     |
|                                             | Confirm that the stop limit is being triggered |
| **Motor will not run at the desired speed** | Check the position of the slow down limit      |
| **Motor hums after the move is done**       | Confirm the stop limit is getting tripped      |

## Technical Support <a href="#h.44sinio" id="h.44sinio"></a>

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

* Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1660662070037508\&usg=AOvVaw3w8uujYv_7d1Y4sGXnSna9)
* Email: <support@creativeconners.com>
* Phone: 401-289-2942 x2


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