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Troubleshooting

Although we strive to make performance automation plug and play, there is no denying that automation systems are complex. Setting them up and troubleshooting can be frustrating and stressful. Below is a list of common challenges and solutions to get you started. Feel free to reach out to us if you get to the end of the list and are still stuck.
Condition
Remedy
No indicator lights illuminated, OLED blank
Check main power
OLED Displaying DISCONNECTED and an IP Address
  • Confirm IP Address is set correctly on the Stagehand and in Spikemark
  • Connect to the Stagehand from Spikemark
OLED displaying SET IP
  • Confirm the IP Address is correct
  • Scroll to "OK" with the jog knob and click
OLED Displaying FWD/REV or ULT Limit faults
  • Confirm physical limits are connected and not engaged
  • Check Safety Sensor status
  • Check aux limit connections
Orange valve power indicator is Illuminated, but no motion occurs when jogging or running a cue
  • Confirm valve is connected to the Stagehand
  • Check valve wiring
  • Confirm pump/HPU is powered on
FWD Safety Sensor is not illuminated
  • Clear any obstruction causing the fault
  • Check any bumpers or mats connected to the FWD safety circuit
  • Install Safety Sensor Jumper if no devices are connected
REV Safety Sensor is not illuminated
  • Clear any obstruction causing the fault
  • Check any bumpers or mats connected to the REV safety circuit
  • Install Safety Sensor Jumper if no devices are connected
Brake valve (if used) is not firing
  • Check wiring

Technical Support