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    • Tech Tips
      • Revolver V1 Position Issues
      • Setting Up a New Comptuer for Spikemark
  • Spikemark 6
    • Navigating Spikemark
      • Show Modes
      • Workspaces
        • Jog Workspace
        • Cues Workspace
        • Preset Workspace
        • Customize Your Workspace
      • Selection and Input
      • Tags
      • Filters
      • Search
      • Keyboard Shortcuts
    • Cues
      • Cue Structure
      • Cue Creation
        • Add Movements
        • Add Triggers
        • Add Actions
      • Editing Cue Properties
      • Cue Deletion
    • Movements
      • Motor Movements
      • Locked Group Movements
      • Unlocked Group Movements
      • FX Movements
      • OSC Movements
        • Custom OSC Command Library
      • UDP Movements
      • Modbus Movements
    • Triggers
      • Playback Go Trigger
      • Delay Trigger
      • Completion Trigger
      • Position Trigger
      • FX Input Trigger
      • Stacking Triggers
    • Actions
      • Motor Property Action
      • Motor Method Action
      • Playback Property Action
    • Running Cues
      • Playbacks
        • Playback Editing
        • Playback Control Speed
        • Playback Stacking
      • Cue Controls
      • Consolette
      • Restore Cue
    • Spikes
      • Simple Spikes
      • Dynamic Spikes
        • Incremental Spikes
        • Nearest Forward Multiple Spikes
        • Nearest Reverse Multiple Spikes
        • Nearest Multiple Spikes
      • Locked Group Spikes
    • Presets
      • Presets Overview
      • Creating, Editing, and Deleting Presets
      • Running Presets
    • User Authentication and Authorization
      • Overview
      • Users
      • Roles
      • Permissions
    • Show Control
      • Open Sound Control (OSC)
        • Send OSC Messages
        • OSC Position Output
        • OSC Input Trigger
          • OSC Input Messages
          • Cue Messages
          • Playback Messages
          • Sequence Step Messages
          • Motor Movement Messages
          • Motor Messages
        • Troubleshooting OSC
          • OSC Response Window
          • Medialon Manager Configuration
      • UDP
        • Send UDP Messages
        • UDP Position Output
      • Watchout Position Output
      • PosiStageNet (PSN)
  • Spikemark 5
    • How to Open Spikemark
    • Spikemark Installation
      • User Authorization
      • Windows Settings
    • Quick Start Tutorial
      • Step 1: Adding Motors
        • 1.1 Simulator Mode
        • 1.2 Add Motors from the Machine Library
        • 1.3 Rename Motors
        • 1.4 Add A Group
      • Step 2: Saving
      • Step 3: Jogging
        • 3.1 Single Axis Jogging
        • 3.2 Jogging Multiple Machines (Multi-Jog)
        • 3.3 Move To Position
      • Step 4: Writing Your First Cues
        • 4.1 Cues Workspace
        • 4.2 Add A Movement
        • 4.3 Duplicate A Cue
        • 4.4 Delete A Movement From A Cue
        • 4.5 Edit Movement - Changing Position, Speed, and Time
        • 4.6 Copy to Group
        • 4.7 Cue Total Time
        • 4.8 Load and Run your Cue
        • 4.9 Spikes
        • 4.10 Cue Links
        • 4.11 Restore Cue
        • 4.12 Delete A Cue
      • Step 5: Going Live
        • 5.1 Set Your IP Address
        • 5.2 Test Manual Movement
        • 5.3 Resetting Position
        • 5.4 Program Your Show
      • Sharpen Your Programming Skills
    • Steps to a Successful Load-In
    • Show Modes
    • Locking Changes
    • Workspaces
      • Customize Your Workspace
    • Selection and Input
    • IP Address and Network Connection
      • Setting Computer IP Address
      • Setting Stagehand IP Address
      • Setting Showstopper Consolette IP Address
      • Setting Pendant IP Address
      • Setting Showstopper IP Address
      • Setting Showstopper Node ID
      • Connecting To A Stagehand
      • Connecting To A Showstopper Consolette
      • Connecting To A Pendant
    • Adding Motors or Machines
      • Adding Motors or Machines From The Machine Library
      • Adding Custom Motors or Machines To Spikemark
      • Importing Motors or Machines
      • Exporting Motors or Machines
    • Stage Model Viewer
      • Changing Your Viewer
      • Adjusting the Stage Size
      • Changing the Type of Scenery
      • Adjusting Model Dimensions
      • Adjusting Model Rotation
      • Adjusting Location On Stage
      • Making Models
        • Modeling A Winch
        • Modeling A Lift
        • Modeling A Hoist
        • Modeling A Vertical Curtain
        • Modeling A Split Curtain
        • Modeling A Turntable or Periaktos
    • Tags
    • Editing Direction Labels
    • Filters
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    • Position
      • Reset Position
      • Units
      • Position Scale
        • Position Scale Wizard
        • Manually Calculate Position Scale
      • Limits
        • Setting Hard Limits
        • Setting Soft Limits
      • Target Tolerance
      • Strict Timing Mode
      • Position Fault and Max Position Error
      • Motor Tuning Overview
        • Motor Tuning - The Practical Approach
    • Load Cell
      • Load Cell Readout
      • Load Cell Configuration
      • Load Cells and Groups
    • Speed
    • Spikes
      • Adding A Spike
      • Removing A Spike
      • Spike Input Fields
      • Simple Spike
      • Incremental Spike
      • Nearest Forward Multiple Spike
      • Nearest Reverse Multiple Spike
      • Nearest Multiple Spike
    • Editing Cues
      • Adding and Deleting Cues
      • Adding and Deleting Movements
      • Edit Movement
      • Edit Cue Options
    • Cue Controls
    • Cue Status
    • Cue Links
      • Completion Link
      • Time Link
      • Position Link
      • Input Link
      • Deleting A Cue Link
    • Presets
    • Motor Groups
    • Showstopper Node Editor
    • Show Control
      • Open Sound Control (OSC)
        • OSC Position Output
        • OSC Messenger
          • Expanding The Command Library
        • OSC Response Window
        • OSC Input Trigger
          • Input Messages
          • Cue Commands
          • Motor Commands
          • My OSC Input Trigger Isn't Working, Is there another way?
      • UDP
        • UDP Position Output
        • UDP Messenger
      • Watchout Position Output
      • Modbus Effect
      • PosiStageNet (PSN)
    • Drive Communication
      • Drive Information
      • Configuring The Drive
      • Analyzing Movements
      • Drive Communication: Compatibility
      • Drive Communication: Setting VFD Parameters
      • RS-485 Upgrade
        • Upgrading an A800
        • Upgrading an A700
        • Drive Communication Troubleshooting
      • VFD Fault Codes
    • Motor Status Icons
    • Keyboard Shortcuts
    • Advanced Cue Techniques
  • Showstopper
    • Showstopper 4 Base
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Spikemark Console
      • Making-The-Connections
      • Using-the-Console
      • Console-Firmware
      • Troubleshooting
      • Specifications
    • Spikemark Pendant V2
      • Getting Started
      • Setup
      • Operation
      • Troubleshooting
      • Specifications
      • Drawings
    • Showstopper 4 E-Stop Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper 4 Accessory Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper Remote E-Stop
      • Installation
      • Making The Connections
      • Operation
      • Troubleshooting
      • Specifications
    • Control Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Drive Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper E-Stop Patch Panel
    • Showstopper Accessory Patch Panel
    • 🦺Safety Interlock
      • Safety Interlock Classic
      • Safety Interlock Pro
      • Safety Interlock Pro 4
      • 4-Axis Safety Interlock
    • Legacy
      • Showstopper 3 Base
      • Showstopper 3 Remote
      • Showstopper 3 E-Stop Patch Panel
      • Stage Manager
        • Getting Started
        • Installation
        • Making the Connections
        • Operation
        • Troubleshooting
        • Specifications
      • Showstopper 4 Consolette
        • Features
        • Making the Connections
          • Accessory Cable Connection
          • Ethernet Connection
          • Multiple Consolettes
        • On-Board Settings
        • Operation & Spikemark Integration
        • Connecting the Consolette to Spikemark
        • Jogging Motors
        • Running Cues
        • Emergency Stop
        • Updating Consolette Firmware
        • Troubleshooting
        • Physical Specifications
        • Drawings
  • Stagehand
    • Stagehand Firmware
      • Manually Updating a Stagehand Unipolar V6 Card via SD Card
      • Manually Updating a Stagehand Unipolar V6 Card via USB
    • Stagehand Parameters
      • Stagehand Pro 2 Parameters
      • Stagehand Pro 3/Pro 4 Parameters
      • Stagehand Pro 3e Parameters
      • Stagehand Pro 5 Parameters
      • Stagehand Apprentice 2 Parameters
      • Stagehand Apprentice
      • Stagehand AC - AKA: The Classic
      • Classic+ Parameters
      • Pro+ Parameters
      • Setting the C3 Value
      • Setting the C4 Value
      • All Clear/Parameter Clear
      • How to Use the Mitsubishi VFD Keypad
      • USB Parameter Sets
      • Parameter Library in Spikemark
    • Stagehand Apprentice
      • Getting Started
      • Installing the Stagehand
      • Making the Connections
      • Hooking up a motorized effect
      • Using the Stagehand
      • Troubleshooting
      • Technical Support
      • Specifications
    • Stagehand Apprentice DC
    • Stagehand Apprentice 2
      • Stagehand Apprentice 2: Features
      • Stagehand Apprentice 2: Installation
      • Stagehand Apprentice 2: Making The Connections
        • Stagehand Apprentice 2: Power Input
        • Stagehand Apprentice 2: Motor and Brake Output
        • Stagehand Apprentice 2: Sensor Input
        • Stagehand Apprentice 2: Interlock Inputs
        • Stagehand Apprentice 2: Ethernet Input
        • Stagehand Apprentice 2: Showstopper Emergency Stop Input
      • Stagehand Apprentice 2: Operation
      • Stagehand Apprentice 2: Troubleshooting
      • Stagehand Apprentice 2 Specifications
      • Stagehand Apprentice 2: Drawings
    • Stagehand FX
      • Getting Started
      • Making the Connections
      • Connecting an Effect
      • Operation
      • Troubleshooting
      • Specifications
    • Stagehand Hydraulic
      • Getting Started
      • Features
      • Installation
      • Operation
      • Troubleshooting
      • Technical Support
      • Specifications
      • Drawings
    • Stagehand Pro 3
    • Stagehand Pro 3E
    • Stagehand Pro 4
      • Stagehand Pro 4: Unpacking
      • Stagehand Pro 4: Installation
      • Stagehand Pro 4: Making The Connections
        • Stagehand Pro 4: Power Input
        • Stagehand Pro 4: Motor and Brake Output
        • Stagehand Pro 4: Sensor Input
        • Stagehand Pro 4: Interlock Inputs
        • Stagehand Pro 4: Ethernet Input
        • Stagehand Pro 4: Showstopper Emergency Stop Input
      • Stagehand Pro 4: Operation
        • Stagehand Pro 4: Powering Up
        • Stagehand 4: Machine Configuration
        • Stagehand Pro 4: Manual Operation (Jogging)
        • Stagehand Pro 4: Brake Test
        • Stagehand Pro 4: Connecting to Spikemark
        • Stagehand Pro 4: Status Displays
      • Stagehand Pro 4: Troubleshooting
        • Stagehand Pro 4: Recovering From Faults
        • Stagehand Pro 4: Monitoring Behavior
      • Stagehand Pro 4: Specifications
      • Stagehand Pro 4: Drawings
    • Stagehand Pro 5
      • Stagehand Pro 5: Features
      • Stagehand Pro 5: Installation
      • Stagehand Pro 5: Making The Connections
        • Stagehand Pro 5: Power Input
        • Stagehand Pro 5: Motor and Brake Output
        • Stagehand Pro 5: Sensor Input
        • Stagehand Pro 5: Interlock Inputs
        • Stagehand Pro 5: Ethernet Input
        • Stagehand Pro 5: Showstopper Emergency Stop Input
      • Stagehand Pro 5: Operation
      • Stagehand Pro 5: Troubleshooting
      • Stagehand Pro 5 Specifications
      • Stagehand Pro 5: Drawings
      • Stagehand Pro 5: Replace Control Card
    • Deck Chief 2
      • Getting Started
      • Features
      • Making the Connections
      • Using the Deck Chief
      • Troubleshooting
      • Specifications
    • Stagehand Classic+
    • Stagehand Pro+
    • Legacy Manuals
      • Deck Chief
        • Getting Started
        • Installation
        • Making the Connections
        • Using the Deck Chief
        • Troubleshooting
        • Specifications
        • Deck Chief Legacy Connections
      • Stagehand Mini^2
      • Stagehand Pro AC (Pro 2)
      • Stagehand AC
      • Stagehand Mini
      • Stagehand DC & DC Max
    • X-Groove Override
  • Machinery
    • Smart Chain Hoist
      • Getting Started
      • Installation
      • Making the Connections
      • Under The Hood
      • Troubleshooting
      • Specifications
    • Floorpocket
      • GettingStarted
      • Installation
      • Making the Connections
      • Prepping the Machine for Operation
      • VFD Settings
      • Troubleshooting
      • Specifications
    • Floorpocket v2
      • Get Started
        • Unpack
        • Installation Tools
      • Assembly
        • Base
        • Column Extension
        • Limit Cables
        • Roller Chain
      • Get Moving
        • Power Up
        • Platform
        • Stay Safe
        • Write Cues
      • Maintain the Machine
      • Troubleshooting
      • Floorpocket v2: Specifications
    • Pivot
      • Getting Started
      • Installation
      • Troubleshooting
      • Specifications
    • Pushstick
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick
        • Rigging a Pushstick v2
      • Setting the Limits
      • Troubleshooting
      • Specifications
    • Pushstick Mini
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick Mini
      • Troubleshooting
      • Technical Support
      • Specifications
    • Revolver
      • Installation
      • Making the Connections
      • Making It Move
        • Friction Wheel Tension Guide
      • Position Scaling
        • Encoder Finessing
      • Troubleshooting
      • Specifications
        • Drawing
      • Multi-Motor Configuration
      • Revolver v1 Manual
    • Rotator
      • Getting Started
      • Installation
      • Making the Connections
      • Troubleshooting
      • Technical Support
      • Specifications
    • Spotline
      • Getting Started
      • Installation
      • Rigging the Spotline
      • Operation
      • Troubleshooting
      • Specifications
    • Spotline V2
      • Spotline V2: Setup Process
      • Spotline V2: Installation
      • Spotline V2: Rigging the Spotline
      • Spotline V2: Operation
      • Spotline V2: Troubleshooting
      • Spotline V2 Accessories
      • Spotline V2: Maintenance
      • Spotline V2: Specifications
    • Spotline Mini v2
    • Spotline Practical
      • Practical v2
        • Getting Started
        • Installation
        • Rigging the Machine
        • Setting the Limits
        • Troubleshooting
        • Specifications
      • Practical v1
        • Getting Started
        • Installation
        • Operation
        • Troubleshooting
        • Specifications
    • Turntable Template
      • Overview
      • Bill Of Materials
      • Fabrication
      • Turntable Assembly and Installation
      • Turntable Assembly Guide
      • Tech Support
      • 20' Turntable Specs
      • Turtable Research Notes for Nerds
    • Retired
      • Curtain Call
      • Trickline
        • TricklineProductManualv1.0
        • Getting Started
        • Installation
        • Making the Connections
        • Troubleshooting
        • Specifications
      • Spotline Mini
        • Getting Started
        • Installation
        • Making the Connections
        • Rigging the Spotline Mini
        • Troubleshooting
        • Specifications
      • Pushstick Manual
    • Stromag Limits
  • Broadweigh Load Cells
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On this page
  • Original Versions of the Stagehand Pro
  • Pro+ New Features
  • Split Acceleration and Deceleration
  • Large Graphical OLED Display
  • Built-In Brake Testing
  • Limit and Sensor Overrides
  • Improved Load Cell Input
  • Control Circuit Protection
  • VFD Parameter Library
  • Parameters
  • Troubleshooting
  • Power
  • Encoder
  • Emergency Stop

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  1. Stagehand

Stagehand Pro+

What is a Stagehand Pro+ and how to use it

PreviousStagehand Classic+NextLegacy Manuals

Last updated 11 months ago

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Original Versions of the Stagehand Pro

Over the last decade we have introduced several versions of the Stagehand Pro with progressively more capabilities and features. The Stagehand Pro+ brings those previous generations up to date to our latest iteration, Stagehand Pro 5, while maintaining as much of the original packaging as possible for a much more cost-effective upgrade.

At the heart of the upgrade is a brand new Stagehand Control Card, powered by an ARM Cortex M4 processor and a PMD (Performance Motion Devices) Magellan motion chip. This new architecture breaths new features, like split accel/decel and limit overrides into any generation of Stagehand Pro!

Pro+ New Features

Split Acceleration and Deceleration

Write more complex cues with different ramp up and ramp down times

Large Graphical OLED Display

See more information at a glance rather than cycling through all the fault codes

Built-In Brake Testing

Instead of big, bulky buttons for brake tests, you can simply navigate to brake test function on the card

Limit and Sensor Overrides

The limit and sensor override status displays on the Stagehand Display as well as in Spikemark

Improved Load Cell Input

Detect changes in load with higher precision

Control Circuit Protection

Since we haven't needed the battery backup since Spikemark 3, we replaced the oldest Pros with much needed fuse protection for the control and encoder circuits

VFD Parameter Library

Change VFD Parameter Set from Spikemark(5.5.2 or later) and not a VFD keypad

Parameters

With upgraded features comes updated Parameters.

Troubleshooting

The same basic troubleshooting you'll find here holds true with the Pro+, but we did make some changes, so there are a few additional steps to take before reaching out.

Power

  • The Green Power Indicator is not on

    • Check the power is connected and any breakers are turned on

    • Confirm (with a meter) you have 208VAC 3P

  • The Stagehand Display isn't on but the Green Power Indicator is

    • Check the 24VDC control fuse

Encoder

  • Encoder counts are not changing on the Stagehand Display

    • Check the 5VDC encoder fuse (depending on Pro version)

    • Check encoder cable connections

Emergency Stop

  • Emergency Stop is Displayed on the Stagehand Display

    • An e-stop is engaged or the Showstopper cable is not connected

    • Confirm the Showstopper Base is operating

  • VFD Keypad is displaying "SA"

    • The E-stop is engaged - release the e-stop

      • engage the e-stop then release to clear the Safety Controller

Check out the full list .

here
Pro 2 (2013-2018)
Pro 3 (2018-2021)
Pro 4 (2021-2023)
Pro 2+
Pro 3/4+