Troubleshooting
ISSUE | CHECK POINT |
OLED Display is blank | Confirm input power is connected |
OLED displays EMERGENCY STOP | Confirm showstopper connection to Base
Confirm e-stop system is in “Ready” state |
When e-stop is engaged my effect triggers | Rewire the effect to remain in a safe state when the output is open |
A different output is triggering than what is cued | Check wiring - most likely miswired |
OLED display shows DISCONNECTED | Check Ethernet cable
Confirm network switch is connected and on
Confirm Spikemark is in LIVE mode |
If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.
- Phone: 401-289-2942 x2
Last modified 7mo ago