# Troubleshooting

| ISSUE                                              | CHECK POINT                                                                                                    |
| -------------------------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| OLED Display is blank                              | Confirm input power is connected                                                                               |
| OLED displays EMERGENCY STOP                       | <p>Confirm showstopper connection to Base<br>Confirm e-stop system is in “Ready” state</p>                     |
| When e-stop is engaged my effect triggers          | Rewire the effect to remain in a safe state when the output is open                                            |
| A different output is triggering than what is cued | Check wiring - most likely miswired                                                                            |
| OLED display shows DISCONNECTED                    | <p>Check Ethernet cable<br>Confirm network switch is connected and on<br>Confirm Spikemark is in LIVE mode</p> |

## Technical Support <a href="#h.axf9jhc22fau" id="h.axf9jhc22fau"></a>

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

* Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1660662070037508\&usg=AOvVaw3w8uujYv_7d1Y4sGXnSna9)
* Email: <support@creativeconners.com>
* Phone: 401-289-2942 x2