Troubleshooting

ISSUE	CHECK POINT
OLED Display is blank	Confirm input power is connected
OLED displays EMERGENCY STOP	Confirm showstopper connection to Base Confirm e-stop system is in “Ready” state
When e-stop is engaged my effect triggers	Rewire the effect to remain in a safe state when the output is open
A different output is triggering than what is cued	Check wiring - most likely miswired
OLED display shows DISCONNECTED	Check Ethernet cable Confirm network switch is connected and on Confirm Spikemark is in LIVE mode

Technical Support

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

• Online: www.creativeconners.com

• Email: [e-mail]

• Phone: [phone] x2