Stagehand Firmware
We update it for a reason, so should you
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We update it for a reason, so should you
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Every Stagehand Controller has a Stagehand Card inside. This card listens to Spikemark, telling the amplifier how to move the motor and monitoring the plethora of sensors attached to the machine.
These cards require firmware to function the way we expect. Sometimes firmware updates are adding new features, other times the updates are squashing bugs.
Firmware updates are distributed and installed through Spikemark. You can see what hardware and firmware version your Stagehand is running from the Hardware pane in Spikemark. This is also where you can see if there's an update available and where to install the update.
PRO TIP
If the Most Recent Firmware shows "Unknown" you will need to close Spikemark and reopen it from the Start Menu. Once Spikemark starts you can open your show file from the File -> Open menu.
To find out which Firmware you have, either connect to Spikemark and look at the version in the Hardware Pane of the Stagehand Properties Panel. Or upon powering up your Stagehand, watch the display: It will display something like: STAGEHAND 50. This means that Stagehand Card is running Version 50 Firmware.
With the release of Spikemark 5, we changed the Stagehand firmware versioning:
Classic = STAGEHAND1- REV101-199
Stagehand AC (Classic) (Retired)
Stagehand Mini (Classic) (Retired)
Stagehand OEM 1.7 (Retired)
Stagehand OEM 1.5 (Retired)
Pro Bipolar = STAGEHAND2- REV201-299
Stagehand Pro 2 (Retired)
Stagehand Mini ^2 (Retired)
Stagehand Hydraulic
Unipolar (v3 and v4) = STAGEHAND3- REV301-499
Stagehand Pro 3 (Retired)
Stagehand Apprentice
Stagehand Apprentice DC
Pushstick Mini
Spotline Mini
Spotline Practical
Unipolar v5 = STAGEHAND5- REV501-599
Stagehand Pro 4
Stagehand Apprentice
Stagehand Apprentice 2 (1HP)
Pushsitck Mini
Unipolar v6 = STAGEHAND6- REV601-699
Stagehand Pro 5
Stagehand Apprentice 2
Unipolar v8 = STAGEHAND8-REV801-899
Stagehand Acro
Firmware can be updated two ways: automatically through Spikemark or manually. The recommended path to update Stagehand firmware is through Spikemark.
There are two ways to update firmware: Through Spikemark or manually through the Update Firmware Utility Tool. If the update button is not available, or if you are rocking REV10 (or earlier) firmware or you are updating a Stagehand FX, you will need to complete the update manually with the Stagehand Updater in the second tab below.
Before updating firmware you must confirm the Spikemark IP Address is set to the proper IP Address. Click on the FILE menu, then SPIKEMARK OPTIONS. Use the drop down menu to select the IP Address used to connect to the Stagehands.
PRO TIP
If the Most Recent Firmware shows "Unknown" you will need to close Spikemark and reopen it from the Start Menu. Once Spikemark starts you can open your show file from the File -> Open menu.
Select the motor your wish to update
Navigate to the Hardware tab of the Stagehand Properties Panel and click Update Motor Firmware. This will begin the automatic update process. You may see a couple windows open as data is transferred, and then the Stagehand will automatically restart. The whole process usually only takes between 30 and 60 seconds.
Once the Stagehand has restarted, power cycle the device then connect it to Spikemark following the steps above and check that the Firmware Installed matches Most Recent Firmware.
After updating the firmware and confirming the latest and greatest firmware is installed you must power cycle your Stagehand controller.
Occasionally when updating firmware through Spikemark you'll run into a fault code.
-1 = Spikemark IP Address not set
-2 = Spikemark IP Address incorrect
With either fault code, double check the IP Address for your network adapter is selected in Spikemark.
Additional troubleshooting steps:
Disable Windows Defender Firewall, or any other Firewall
Port 8067 must be open and unused
Disable all other network adapters
Unzip the Stagehand_Update folder to your Desktop
Browse to C:\Users\[user]\AppData\Roaming\Spikemark Firmware\Stagehands\Motors and locate the Stagehand Motor firmware files you need.
Version-1
Stagehand 1.x - STAGEHAND1-1xx
Version-2
Stagehand Bipolar - STAGEHAND2-2xx
Version-3
Stagehand Unipolar v3-v4 - STAGEHAND3-3xx
Version-5
Stagehand Unipolar v5 - STAGEHAND5-5xx
Version-6
Stagehand Unipolar v6 - STAGEHAND5-6xx
Release the E-Stop - The Stagehand cannot be in an E-Stop state to update the Firmware
Connect your computer to the Stagehand, either directly or through a network switch
Run Stagehand Update.exe from the folder on your desktop.
Enter the IP Address of the Stagehand you need to update
Select the proper firmware file.
Press the UPDATE button
A few new windows will flash on the screen
After the process is complete, the newly updated Stagehand will reboot in about 30 seconds. During reboot, it should display the new firmware revision number.
And that's it, you're now running the latest and greatest firmware revision.
After updating the firmware and confirming the latest and greatest firmware is installed you must power cycle your Stagehand controller.
Stagehand firmware updates are distributed through Spikemark. When a firmware update is available, you will see the Update Available icon.When you first connect to a Stagehand, a pop-up window will also open notifying you of the update and asking if you would like to update now.
To manually update the firmware on any Stagehand Classic, Mini, DC, Hydraulic, Stagehand Apprentice, Stagehand Pro 2/3/4 you'll need the Stagehand Updater utility. Download it . Check out to manually update a Unipolar 6 Stagehand (Stagehand Pro 5, Stagehand Apprentice 2)
*Download the Stagehand FX firmware *
