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Stagehand Firmware
We update it for a reason
Every Stagehand Controller has a Stagehand Card inside. This card listens to Spikemark, telling the amplifier how to move the motor and monitoring encoders, limits interlocks and load cells.
These cards require firmware to function the way we expect and every now and then, we update the firmware with new features and bug fixes. Firmware updates are distributed and installed through Spikemark. You can see what hardware and firmware version your Stagehand is running from the Hardware pane in Spikemark. This is also where you can see if there's an update available and where to install the update.
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Pro Tip
If the Most Recent Firmware shows "Unknown" you will need to close Spikemark and reopen it from the Start Menu before opening your show file.

Current Firmware

For Compatibility with Spikemark 5, Make sure your Stagehand has the most up to date Firmware:
  • Classic = STAGEHAND1-102
    • Stagehand AC (Classic) (Retired)
    • Stagehand Mini (Classic) (Retired)
  • Pro Bipolar = STAGEHAND2-202
    • Stagehand Pro 2 (Retired)
    • Stagehand Mini ^2 (Retired)
    • Stagehand Hydraulic
  • Unipolar (v3 and v4 functionally the same) = STAGEHAND3-302
    • Stagehand Pro 3 (Retired)
    • Stagehand Apprentice
    • Pushstick Mini
    • Spotline Mini
    • Spotline Practical
  • Unipolar v5 = STAGEHAND5-502
    • Stagehand Pro 4
To find out which Firmware you have, either connect to Spikemark and look at the version in the Hardware Pane of the Stagehand Properties Panel, or upon powering up your Stagehand, Watch the display: It will display something like: STAGEHAND 50. This means that Stagehand Card is running Version 50 Firmware.
With the release of Spikemark 5, we are changing the revision numbers for firmware:
  • Classic = REV101-199
    • Stagehand AC (Classic) (Retired)
    • Stagehand Mini (Classic) (Retired)
    • Stagehand OEM 1.7 (Retired)
  • Pro Bipolar = REV201-299
    • Stagehand Pro 2 (Retired)
    • Stagehand Mini ^2 (Retired)
    • Stagehand Hydraulic
  • Unipolar (v3 and v4 are functionally the same) = REV301-499
    • Stagehand Pro 3 (Retired)
    • Stagehand Apprentice
    • Stagehand Apprentice DC
    • Pushstick Mini
    • Spotline Mini
    • Spotline Practical
  • Unipolar v5 = REV501-599
    • Stagehand Pro 4

Updating Firmware

There are two ways to update firmware: Through Spikemark or manually through the Update Firmware Utility Tool. If the update button is not available, or if you are rocking REV10 (or earlier) firmware or you are updating a Stagehand FX, you will need to complete the update manually with the Stagehand Updater in second tab below.
Update Firmware Through Spikemark
Update Firmware Manually Through Updater Utility
We work diligently to ensure that there are very few legacy products that no longer function with Spikemark, but to maintain this backwards compatibility, it is critical that your Stagehand firmware is up to date and that you are running the most recent version of Spikemark.
Stagehand firmware updates are distributed through Spikemark. When a firmware update is available, you will see the Update Available icon.
When you first connect to a Stagehand, a pop up window will also open notifying you of the update and asking if you would like to update now.
If you don’t use this window, you can always come back to the Hardware Pane to perform this update.
Select the motor your wish to update
Navigate to the Hardware tab of the Stagehand Properties Panel and click Update Motor Firmware. This will begin the automatic update process. You may see a couple windows open as data is transferred, and then the Stagehand will automatically restart. The whole process usually only takes between 30 and 60 seconds.
Once the Stagehand has restarted, connect it to Spikemark following the steps above and check that the Firmware Installed matches Most Recent Firmware.
After updating the firmware and confirming the latest and greatest firmware is installed you must power cycle your Stagehand controller.
Download the Stagehand Updater here.
Download the firmware files you need here. (current as of Spikemark 5.0.2):
  1. 1.
    Stagehand 1.x - STAGEHAND1-1xx
  2. 2.
    Stagehand Bipolar - STAGEHAND2-2xx
  3. 3.
    Stagehand Unipolar v3-v4 - STAGEHAND3-3xx
  4. 4.
    Stagehand Unipolar v5 - STAGEHAND5-5xx
  5. 5.
    Stagehand FX - REV5
Unzip the Stagehand_Update folder to your Desktop
The folder will have 5 files in it - they are all required to be in the same directory as the Stagehand Update.exe application
Release the E-Stop - The Stagehand cannot be in an E-Stop state to update the Firmware
Connect your computer to the Stagehand, either directly or through a network switch
Run Stagehand Update.exe
Enter the IP Address of the Stagehand you need to update
Select the proper firmware firmware file
IMPORTANT NOTE: Pushing the incorrect firmware file to the Stagehand will require a trip back to the factory to restore
Press the UPDATE button
  1. 1.
    A few new windows will flash on the screen
  2. 2.
    After the process is complete, the newly updated Stagehand will reboot in about 30 seconds. During reboot, it should display the new firmware revision number.
And that's it, you're now running the latest and greatest firmware revision.
After updating the firmware and confirming the latest and greatest firmware is installed you must power cycle your Stagehand controller.
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Current Firmware
Updating Firmware