# Troubleshooting
### COMMON CHALLENGES
| PROBLEM | SOLUTION |
| -------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Can’t connect to Spikemark | Check the IP Address of your Consolette and the Spikemark computer to confirm the addresses are compatible. They should have the same first three segments, with a differing final segment (eg. 192.168.10.1 & 192.168.10.254).
See this page for details on changing the Consolette IP Address
|
| The OLED status display is dark and the Emergency Stop indicator lights are off. | - Make sure the Accessory cable is plugged into the Consolette and Showstopper Base.
- Check that the Showstopper Base is powered up.
|
| When I press the Jog Enable button, the Consolette will only respond to the Jog Joystick not the Jog Wheel. | The Jog Joystick needs to be [calibrated](https://docs.creativeconners.com/docs/showstopper/legacy/on-board-settings#h.91iispfao6wj). |
| I want to change the HTR button to Soft Stop so I don’t have to hold down the HTR button while running cues. | The HTR/Soft Stop functionality is selected in Spikemark. |
| The Consolette is on, but both the Ready light and the Engaged light are off. Spikemark shows an E-Stop fault. | - Check all remote e-stops
- Check that all Accessory ports are terminated
|
### TECHNICAL SUPPORT
If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours, (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.
* Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1629212717410000\&usg=AOvVaw02IUoFnRKCAuTRuuX2tqxC)
* Email:
* Phone: 401-289-2942 x2