Troubleshooting

Though the combination of the Floorpocket, Stagehand Pro AC, Showstopper 3, and Spikemark strives to make automation easy, there are certainly times when things don’t work. This part of the guide will give you some earned advice about what culprits to look for when motors refuse to move.

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TECHNICAL SUPPORT

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

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