> For the complete documentation index, see [llms.txt](https://docs.creativeconners.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.creativeconners.com/docs/showstopper/showstopper-base/troubleshooting.md). # Troubleshooting Sometimes things do not work as expected, which is probably why you made it here. Take a look below for common challenges and solutions. ## Common Issues | E-Stop status is not reporting to Spikemark |
  1. Check ethernet cable between Base and network switch
  2. Check IP address on the Base
  3. Select Spikemark IP Address in Spikemark (FILE -> SPIKEMARK OPTIONS)
  4. Open Port 5007 on Windows Firewall
| | ------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | No indicators illuminated |

Check main power
Check 24v fuse

| | Red & Amber indicators | Check E-Stop mushroom switch on the Base | | Amber indicator only |

Confirm no Remote E-Stop switch is activated
Confirm all Accessory outputs are terminated

| | All connected Stagehands are not releasing E-Stop |
  1. Confirm the Base has power
  2. Confirm no Remote E-Stop button is activated
  3. Power cycle the Base - the Safety Relay may be in an unrecoverable state
| | One of several Stagehands is not releasing E-Stop |
  1. Confirm Stagehand is connected to Base with Showstopper cable
  2. Replace Showstopper cable between Base and the Stagehand
| | Showstopper Accessories are unresponsive |
  1. Confirm Accessory cable is connected
  2. Confirm terminations
| | Remote E-Stop is functioning, but not sending feedback to Spikemark |
  1. Confirm the Remote has a unique E-Stop ID
  2. Confirm the Showstopper Base has a unique IP Address
  3. Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain rather than a Showstopper 3 Terminator (4 pins).
  4. Confirm Showstopper 4 Accessory cable is twisted pair
| ## Technical Support If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving. * Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1629210919343000\&usg=AOvVaw10-28HcF73f-ERO-PmKHmf) * Email: * Phone: 401-289-2942 x2 --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.creativeconners.com/docs/showstopper/showstopper-base/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.