Troubleshooting

Sometimes things do not work as expected, which is probably why you made it here. Take a look below for common challenges and solutions.

Common Issues

E-Stop status is not reporting to Spikemark	Check ethernet cable between Base and network switch Check IP address on the Base Select Spikemark IP Address in Spikemark (FILE -> SPIKEMARK OPTIONS) Open Port 5007 on Windows Firewall
No indicators illuminated	Check main power Check 24v fuse
Red & Amber indicators	Check E-Stop mushroom switch on the Base
Amber indicator only	Confirm no Remote E-Stop switch is activated Confirm all Accessory outputs are terminated
All connected Stagehands are not releasing E-Stop	Confirm the Base has power Confirm no Remote E-Stop button is activated Power cycle the Base - the Safety Relay may be in an unrecoverable state
One of several Stagehands is not releasing E-Stop	Confirm Stagehand is connected to Base with Showstopper cable Replace Showstopper cable between Base and the Stagehand
Showstopper Accessories are unresponsive	Confirm Accessory cable is connected Confirm terminations
Remote E-Stop is functioning, but not sending feedback to Spikemark	Confirm the Remote has a unique E-Stop ID Confirm the Showstopper Base has a unique IP Address Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain rather than a Showstopper 3 Terminator (4 pins). Confirm Showstopper 4 Accessory cable is twisted pair

Technical Support

If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

• Online: www.creativeconners.com

• Email: [e-mail]

• Phone: [phone] x2