# Troubleshooting

## Common Challenges <a href="#h.hqzuc247id2" id="h.hqzuc247id2"></a>

| ISSUE                                                               | CHECKPOINT                                                                                                                                                                                                                                                                                                                             |
| ------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| No indicators illuminated                                           | Check mains power                                                                                                                                                                                                                                                                                                                      |
| Red & Amber indicators                                              | Check E-Stop mushroom switch on the Showstopper 4 E-Stop Hub                                                                                                                                                                                                                                                                           |
| Amber indicator                                                     | Confirm no Remote E-Stop switch is activated                                                                                                                                                                                                                                                                                           |
| All connected Stagehands are not releasing E-Stop                   | <ol><li>Confirm the Base has power</li><li>Confirm the E-Sop Hub has power</li><li>Confirm no Remote E-Stop switch is activated</li></ol>                                                                                                                                                                                              |
| One of several Stagehands is not releasing E-Stop                   | <ol><li>Confirm Stagehand is connected to Base or E-Stop Hub with Showstopper cable</li><li>Replace Showstopper cable between Base or E-Stop Hub and the Stagehand</li></ol>                                                                                                                                                           |
| Showstopper Accessories unresponsive                                | <ol><li>Confirm Accessory cable is connected</li><li>Confirm terminations</li></ol>                                                                                                                                                                                                                                                    |
| Remote E-Stop is functioning, but not sending feedback to Spikemark | <ol><li>Confirm the remote has a unique E-Stop ID</li><li>Confirm the Showstopper E-Stop Hub has a unique IP Address</li><li>Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain rather than a Showstopper 3 Terminator (4 pins)</li><li>Confirm Showstopper 4 Accessory cable is twisted pair</li></ol> |

## Technical Support <a href="#h.vx39jrzvsw9" id="h.vx39jrzvsw9"></a>

If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

* Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1629212710654000\&usg=AOvVaw1FnrVTsyVMpraOlsadMJkK)
* Email: <support@creativeconners.com>
* Phone: 401-289-2942 x2