> For the complete documentation index, see [llms.txt](https://docs.creativeconners.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.creativeconners.com/docs/machinery/pivot/troubleshooting.md).
# Troubleshooting
Sometimes things don't work out as planned - or don't move as expected. Take a look below for some common challenges and troubleshooting steps.
## Position Inaccuracy
{% hint style="info" %}
**SPIKEMARK POSITION SCALES**
5,000PPR Encoder: 1111.11111111
10,000PPR Encoder: 2222.22222222
{% endhint %}
If you try running your turntable 360 degrees, but it only moves 180 degrees and Spikemark shows it has moved 360 degrees.
You likely have a 10,000PPR encoder, not 5,000PPR. Double the position scale to 2222.2222222 and attempt to run the cue again. If the positioning is still dramatically off, use the Position Scale Wizard.
{% hint style="success" %}
You can verify your position scale by reading the label on your TR3 encoder. If the model has "5000" in the name, it's a 5,000ppr encoder. If it has "10000" in the name, it's a 10,000ppr encoder!
{% endhint %}
## Encoder Losing Position
Check that the encoder pinion gear is properly aligned and tensioned. Refer to the section *Installing the Encoder* above.
Re-run the encoder cable, away from any power cables.
## Pivot Making Noise
Check that the top plate of the Pivot is level in relation to the turntable or scenic element that you are rotating. If the top plate is not level to the rotating element, then the base or top plate can start to deform the connection hardware, scenic element, or floor it is attached to, causing undesirable noises.
If the noise is coming from the slewing bearing specifically, then it’s time to check the grease. The bearing was packed with grease from the factory, but over time it will deteriorate and work its way past the rubber seals. Wipe away any excess grease and repack the bearing via the (2) ¼” grease fittings on the inner race of the bearing. Use a grease gun with Shell EP2 Lithium grease or equivalent. Spin the bearing around intermittently as you refill to work the grease in. If you’ve never repacked a bearing, be ready to wipe more grease away after you are finished.
Accessing the grease ports is easiest to do with the Pivot turned on its side or flipped on its top.
## Technical Support
If you get stuck, we’re here to help. The best way to get in touch is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.
* Online: [www.creativeconners.com](http://www.creativeconners.com/)
* Email:
* Phone: 401-289-2942 x2
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