Troubleshooting
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Sometimes things do not work as expected, which is probably why you made it here. Take a look below for common challenges and solutions.
No indicators illuminated
Check main power on Showstopper Base
Red & Amber indicators on Showstopper Base
Check E-Stop mushroom switch on the Base
Amber indicator only on Showstopper Base
Confirm no Remote E-Stop switch is activated Confirm all Accessory outputs are terminated
All connected Stagehands are not releasing E-Stop
Confirm the Base has power
Confirm no Remote E-Stop button is activated
Confirm terminators are installed on each Accessory output
One of several Stagehands is not releasing E-Stop
Confirm Stagehand is connected to Base with Showstopper cable
Replace Showstopper cable between Base and the Stagehand
Showstopper Accessories are unresponsive
Confirm Accessory cable is connected
Confirm terminations
Remote E-Stop is functioning, but not sending feedback to Spikemark
Confirm the Remote has a unique E-Stop ID
Confirm the Showstopper Base has a unique IP Address
Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain.
Confirm Showstopper 4 Accessory cable is twisted pair
If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.
Online:
Email:
Phone: 401-289-2942 x2