Sometimes things do not work as expected, which is probably why you made it here. Take a look below for common challenges and solutions.

Common Issues


No indicators illuminated

Check main power on Showstopper Base

Red & Amber indicators on Showstopper Base

Check E-Stop mushroom switch on the Base

Amber indicator only on Showstopper Base

Confirm no Remote E-Stop switch is activated Confirm all Accessory outputs are terminated

All connected Stagehands are not releasing E-Stop

  1. Confirm the Base has power

  2. Confirm no Remote E-Stop button is activated

  3. Confirm terminators are installed on each Accessory output

One of several Stagehands is not releasing E-Stop

  1. Confirm Stagehand is connected to Base with Showstopper cable

  2. Replace Showstopper cable between Base and the Stagehand

Showstopper Accessories are unresponsive

  1. Confirm Accessory cable is connected

  2. Confirm terminations

Remote E-Stop is functioning, but not sending feedback to Spikemark

  1. Confirm the Remote has a unique E-Stop ID

  2. Confirm the Showstopper Base has a unique IP Address

  3. Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain.

  4. Confirm Showstopper 4 Accessory cable is twisted pair

Technical Support

If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

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