Troubleshooting
Sometimes things do not work as expected, which is probably why you made it here. Take a look below for common challenges and solutions.
Common Issues
ISSUE | CHECKPOINT |
---|---|
No indicators illuminated | Check main power on Showstopper Base |
Red & Amber indicators on Showstopper Base | Check E-Stop mushroom switch on the Base |
Amber indicator only on Showstopper Base | Confirm no Remote E-Stop switch is activated Confirm all Accessory outputs are terminated |
All connected Stagehands are not releasing E-Stop |
|
One of several Stagehands is not releasing E-Stop |
|
Showstopper Accessories are unresponsive |
|
Remote E-Stop is functioning, but not sending feedback to Spikemark |
|
Technical Support
If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.
Online: www.creativeconners.com
Email: support@creativeconners.com
Phone: 401-289-2942 x2
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