Spikemark Installation

DO NOT just open your show file

ALWAYS open Spikemark through the Start Menu or Task Bar and then use File>Open to open your show

This will ensure that your show and machinery load properly in the software.

System Requirements

Spikemark 5 is a lightweight application which runs on Microsoft Windows 10 & 11. As with almost every computer spec, the higher the better, but you most likely don't need a full on gaming laptop or CAD station to run Spikemark successfully. Below are suggested minimum computer specs:

  • Windows 10 or 11

    • Older version of Windows likely work, though have not been fully tested

  • Intel i5 or better with 16GB of RAM

  • Full HD Display (1920x1080) minimum

    • You'll be happier with a QHD Display (2560x1440)

    • UHD (3840x2160) or 4K isn't a requirement, but the real estate really helps.

    • A non-widescreen display is not recommended

  • Built in 10/100 Ethernet port

    • A USB to Ethernet adapter is acceptable

Types of Spikemark Installation

Spikemark can be installed in two way: Standard or with User Authorization.

Standard installation of Spikemark is the most common and is likely the way for you. Installing Spikemark with user Authorization allows Spikemark to leverage the Windows users to limit editing access.

Take a look at the table below comparing features.

Standard Installation

Before installing Spikemark, make sure to download the latest version right here.

The Standard Installation process is essentially the same as installing just about any other software. Before updating Spikemark uninstall any previous versions, then reinstall Spikemark.

1. Locate the downloaded Spikemark Installer File, and double click the file.

2. If the User Account Control Window pops up, enter the password for a computer Admin and click Yes.

3. Select Standard Installation and click Next >.

4. Read and accept the License Agreement. Click Next >.

5. Click Next > to accept the default Start Menu location.

6. Click the checkbox if you would like to create a desktop shortcut, otherwise, leave it unchecked and click Next >.

7. Confirm the installation details are correct, and click Install.

8. A status window will appear with a progress bar, and an additional window may pop up and disappear as well. Once the installer is finished, you will see this window:

Un-check the Launch Spikemark and What's New boxes if you do not want to run the program immediately or read about the cool new features.

Click Finish to complete the installation.

Install Location and Support Files

With Standard installation, Spikemark is installed in the ‘C:\Program Files (x86)\’ directory. Along with the Program file, there are other support files located here - most notably the ‘\Spikemark Firmware’ directory. This folder and location is important in order for Spikemark to know what the most current firmware is. When connected to a Stagehand and you see "unknown" under most recent firmware this probably means the firmware directory location cannot be found by Spikemark. The Spikemark log files, which are important to troubleshooting, are located here: ‘C:\Users{user}\AppData\Roaming\Creative Conners, Inc\Spikemark\X.X.X.X’

Don't worry about remembering the directory, you can find the current log file easily from Spikemark by clicking on ‘Help-> Reveal Log File’ which will open the correct folder with the current log file highlighted.

The Standard Installation process is essentially the same as installing just about any other software. We highly recommend that when you update Spikemark, first uninstall the old version, and then install the newest version.

1. Locate the downloaded Spikemark Installer File, and double click the file.

2. If the User Account Control Window pops up, enter the password for a computer Admin and click Yes.

3. Select Standard Installation and click Next >.

4. Read and accept the License Agreement. Click Next >.

5. Click Next > to accept the default Start Menu location.

6. Click the checkbox if you would like to create a desktop shortcut, otherwise, leave it unchecked and click Next >.

7. Confirm the installation details are correct, and click Install.

8. A status window will appear with a progress bar, and an additional window may pop up and disappear as well. Once the installer is finished, you will see this window:

Un-check the Launch Spikemark and What's New boxes if you do not want to run the program immediately or read about the cool new features.

Click Finish to complete the installation.

Install Location and Support Files

With Standard installation, Spikemark is installed in the ‘C:\Program Files (x86)\’ directory. Along with the Program file, there are other support files located here - most notably the ‘\Spikemark Firmware’ directory. This folder and location is important in order for Spikemark to know what the most current firmware is. When connected to a Stagehand and you see "unknown" under most recent firmware this probably means the firmware directory location cannot be found by Spikemark. The Spikemark log files, which are important to troubleshooting, are located here: ‘C:\Users{user}\AppData\Roaming\Creative Conners, Inc\Spikemark\X.X.X.X’

Don't worry about remembering the directory, you can find the current log file easily from Spikemark by clicking on ‘Help-> Reveal Log File’ which will open the correct folder with the current log file highlighted.

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