> For the complete documentation index, see [llms.txt](https://docs.creativeconners.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.creativeconners.com/docs/machinery/spotline-practical/practical-v1/troubleshooting.md).
# Troubleshooting
Below is a list of the most common issues encountered with the Spotline Practical.
| Issue | Solution |
| -------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Machine is running, but line doesn’t move | Confirm the lifting line is not fouled internally.
Not enough tension on the lifting line.
Ensure the lifting line’s path is clear, the cable is wrapped snugly on the drum, and there is at least a 5 pound load on the lifting line
|
| Fault messages: ULT LIMIT | Ensure there is tension on the lift line
Check that the bell housing is not retracted inside of the hoist
Confirm that the slack line limit switch is tucked in front of the lifting line.
|
| Fault messages: FWD or REV LIMIT | Set limit switches outside you normal operating range |
| Fault messages: DRIVE FAULT | Reset drive from Spikemark or by power cycling the Spotline Practical |
| Fault messages: BRAKE FAULT | Reset drive from Spikemark or by power cycling the Spotline Practical |
| Fault messages: EMERGENCY STOP | Confirm the Showstopper cable is connected
Confirm the e-stop is released
Check polarity on the Showstopper cable
|
| Spotline Practical is powered on but the display is showing DISCONNECTED | Confirm Network cable is connected
Confirm Spikemark is running
Confirm matching IP addresses on machine and in Spikemark
|
| Spotline Practical is connected and powered on but will not connect in Spikemark | Confirm matching IP addresses on machine and in Spikemark
Confirm Stagehand is not displaying SET IP
|
| Unit will not power on | Confirm left breaker labeled “Main Power” is in the ON position (UP)
Confirm main power is connected to a live outlet
|
| LX Power not working | Confirm left breaker labeled “LX POWER” is in the ON position (UP) |
### Technical Support
Despite our best efforts and intentions to provide reliable equipment and clear instructions, there may come a time that you need more direct, personal help. We are happy to do that too. Please get in touch in whatever way is most convenient:
#### Email
Email can be really convenient for tech support - even if you have a time-critical issue. If you are having trouble with a specific cue in a show, please email us your show file and log file from Spikemark with a description of the issue. We respond within 24 hours, but usually it’s just a matter of minutes.
#### Phone
401-289-2942
We’re open weekdays 8:30am – 5:00pm EST. If you call outside of normal business hours (like during tech, or pre-show check, or intermission), please leave a message on the support voicemail. We monitor it off-hours and then draw straws to figure out which support tech calls you back and who gets to eat dinner.
#### Fax
401-289-0259
Honestly, I don’t think anyone uses the fax for tech support, but you are free to be the first. It may take us a while to find the fax machine, so you may encounter an increased response time with this method of communication.
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