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  • Spikemark 6
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  • Spikemark 5
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      • Step 1: Adding Motors
        • 1.1 Simulator Mode
        • 1.2 Add Motors from the Machine Library
        • 1.3 Rename Motors
        • 1.4 Add A Group
      • Step 2: Saving
      • Step 3: Jogging
        • 3.1 Single Axis Jogging
        • 3.2 Jogging Multiple Machines (Multi-Jog)
        • 3.3 Move To Position
      • Step 4: Writing Your First Cues
        • 4.1 Cues Workspace
        • 4.2 Add A Movement
        • 4.3 Duplicate A Cue
        • 4.4 Delete A Movement From A Cue
        • 4.5 Edit Movement - Changing Position, Speed, and Time
        • 4.6 Copy to Group
        • 4.7 Cue Total Time
        • 4.8 Load and Run your Cue
        • 4.9 Spikes
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        • 4.12 Delete A Cue
      • Step 5: Going Live
        • 5.1 Set Your IP Address
        • 5.2 Test Manual Movement
        • 5.3 Resetting Position
        • 5.4 Program Your Show
      • Sharpen Your Programming Skills
    • Steps to a Successful Load-In
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          • My OSC Input Trigger Isn't Working, Is there another way?
      • UDP
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    • Drive Communication
      • Drive Information
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      • Analyzing Movements
      • Drive Communication: Compatibility
      • Drive Communication: Setting VFD Parameters
      • RS-485 Upgrade
        • Upgrading an A800
        • Upgrading an A700
        • Drive Communication Troubleshooting
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    • Showstopper 4 Base
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    • Showstopper 4 E-Stop Hub
      • Getting Started
      • Installation
      • Operation
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      • Installation
      • Operation
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    • Showstopper Remote E-Stop
      • Installation
      • Making The Connections
      • Operation
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    • Control Connection
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      • Making The connections
      • Operation
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        • Drawings
  • Stagehand
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      • Manually Updating a Stagehand Unipolar V6 Card via SD Card
      • Manually Updating a Stagehand Unipolar V6 Card via USB
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      • Setting the C3 Value
      • Setting the C4 Value
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      • How to Use the Mitsubishi VFD Keypad
      • USB Parameter Sets
      • Parameter Library in Spikemark
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      • Installing the Stagehand
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      • Specifications
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      • Stagehand Apprentice 2: Features
      • Stagehand Apprentice 2: Installation
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        • Stagehand Pro 4: Powering Up
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      • Stagehand Pro 5: Features
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        • Friction Wheel Tension Guide
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    • Spotline
      • Getting Started
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      • Operation
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    • Spotline V2
      • Spotline V2: Setup Process
      • Spotline V2: Installation
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      • Spotline V2 Accessories
      • Spotline V2: Maintenance
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    • Spotline Mini v2
    • Spotline Practical
      • Practical v2
        • Getting Started
        • Installation
        • Rigging the Machine
        • Setting the Limits
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      • Practical v1
        • Getting Started
        • Installation
        • Operation
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    • Turntable Template
      • Overview
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      • Turntable Assembly Guide
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      • 20' Turntable Specs
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      • Curtain Call
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        • TricklineProductManualv1.0
        • Getting Started
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      • Spotline Mini
        • Getting Started
        • Installation
        • Making the Connections
        • Rigging the Spotline Mini
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      • Pushstick Manual
    • Stromag Limits
  • Broadweigh Load Cells
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  1. Machinery
  2. Spotline Practical
  3. Practical v1

Troubleshooting

PreviousOperationNextSpecifications

Last updated 1 year ago

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Below is a list of the most common issues encountered with the Spotline Practical.

Issue

Solution

Machine is running, but line doesn’t move

Confirm the lifting line is not fouled internally. Not enough tension on the lifting line.

Ensure the lifting line’s path is clear, the cable is wrapped snugly on the drum, and there is at least a 5 pound load on the lifting line

Fault messages: ULT LIMIT

Ensure there is tension on the lift line

Check that the bell housing is not retracted inside of the hoist

Confirm that the slack line limit switch is tucked in front of the lifting line.

Fault messages: FWD or REV LIMIT

Set limit switches outside you normal operating range

Fault messages: DRIVE FAULT

Reset drive from Spikemark or by power cycling the Spotline Practical

Fault messages: BRAKE FAULT

Reset drive from Spikemark or by power cycling the Spotline Practical

Fault messages: EMERGENCY STOP

Confirm the Showstopper cable is connected Confirm the e-stop is released

Check polarity on the Showstopper cable

Spotline Practical is powered on but the display is showing DISCONNECTED

Confirm Network cable is connected

Confirm Spikemark is running

Confirm matching IP addresses on machine and in Spikemark

Spotline Practical is connected and powered on but will not connect in Spikemark

Confirm matching IP addresses on machine and in Spikemark

Confirm Stagehand is not displaying SET IP

Unit will not power on

Confirm left breaker labeled “Main Power” is in the ON position (UP)

Confirm main power is connected to a live outlet

LX Power not working

Confirm left breaker labeled “LX POWER” is in the ON position (UP)

Technical Support

Despite our best efforts and intentions to provide reliable equipment and clear instructions, there may come a time that you need more direct, personal help. We are happy to do that too. Please get in touch in whatever way is most convenient:

Email

Email can be really convenient for tech support - even if you have a time-critical issue. If you are having trouble with a specific cue in a show, please email us your show file and log file from Spikemark with a description of the issue. We respond within 24 hours, but usually it’s just a matter of minutes.

Phone

401-289-2942

We’re open weekdays 8:30am – 5:00pm EST. If you call outside of normal business hours (like during tech, or pre-show check, or intermission), please leave a message on the support voicemail. We monitor it off-hours and then draw straws to figure out which support tech calls you back and who gets to eat dinner.

Fax

401-289-0259

Honestly, I don’t think anyone uses the fax for tech support, but you are free to be the first. It may take us a while to find the fax machine, so you may encounter an increased response time with this method of communication.

support@creativeconners.com