> For the complete documentation index, see [llms.txt](https://docs.creativeconners.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.creativeconners.com/docs/showstopper/showstopper-accessory-hub/troubleshooting.md). # Troubleshooting ## Common Challenges | ISSUE | CHECKPOINT | | ------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | No indicators illuminated | Check mains power | | Red & Amber indicators | Check E-Stop mushroom switch on the Accessory Hub | | Amber indicator |
  1. An E-Stop is engaged in the system, check the OLED display for Node status
  2. Confirm Terminators are installed
| | All connected Stagehands are not releasing E-Stop |
  1. Confirm the Base has power
  2. Confirm the Accessory Hub has power
  3. Confirm no Remote E-Stop switch is activated
| | Showstopper Accessories unresponsive |
  1. Confirm Accessory cable is connected
  2. Confirm terminations
| | Remote E-Stop is functioning, but not sending feedback to Spikemark |
  1. Confirm the remote has a unique E-Stop ID
  2. Confirm the Showstopper Base has a unique IP Address
  3. Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain rather than a Showstopper 3 Terminator (4 pins)
  4. Confirm Showstopper 4 Accessory cable is twisted pair
| ## Technical Support If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving. * Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1661286832644049\&usg=AOvVaw2zB6gf4X-qdAjCL8UiG8SS) * Email: * Phone: 401-289-2942 x2 --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.creativeconners.com/docs/showstopper/showstopper-accessory-hub/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.