Troubleshooting

Common Challenges

ISSUE	CHECKPOINT
No indicators illuminated	Check mains power
Red & Amber indicators	Check E-Stop mushroom switch on the Accessory Hub
Amber indicator	An E-Stop is engaged in the system, check the OLED display for Node status Confirm Terminators are installed
All connected Stagehands are not releasing E-Stop	Confirm the Base has power Confirm the Accessory Hub has power Confirm no Remote E-Stop switch is activated
Showstopper Accessories unresponsive	Confirm Accessory cable is connected Confirm terminations
Remote E-Stop is functioning, but not sending feedback to Spikemark	Confirm the remote has a unique E-Stop ID Confirm the Showstopper Base has a unique IP Address Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain rather than a Showstopper 3 Terminator (4 pins) Confirm Showstopper 4 Accessory cable is twisted pair

Technical Support

If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

• Online: www.creativeconners.com

• Email: [e-mail]

• Phone: [phone] x2