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  • Creative Conners Docs
  • Technical Support
    • Tech Tips
      • Revolver V1 Position Issues
      • Setting Up a New Comptuer for Spikemark
  • Spikemark 6
    • Navigating Spikemark
      • Show Modes
      • Workspaces
        • Jog Workspace
        • Cues Workspace
        • Preset Workspace
        • Customize Your Workspace
      • Selection and Input
      • Tags
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      • Keyboard Shortcuts
    • Cues
      • Cue Structure
      • Cue Creation
        • Add Movements
        • Add Triggers
        • Add Actions
      • Editing Cue Properties
      • Cue Deletion
    • Movements
      • Motor Movements
      • Locked Group Movements
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      • FX Movements
      • OSC Movements
        • Custom OSC Command Library
      • UDP Movements
      • Modbus Movements
    • Triggers
      • Playback Go Trigger
      • Delay Trigger
      • Completion Trigger
      • Position Trigger
      • FX Input Trigger
      • Stacking Triggers
    • Actions
      • Motor Property Action
      • Motor Method Action
      • Playback Property Action
    • Running Cues
      • Playbacks
        • Playback Editing
        • Playback Control Speed
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      • Cue Controls
      • Console
      • Consolette
      • Restore Cue
    • Spikes
      • Simple Spikes
      • Dynamic Spikes
        • Incremental Spikes
        • Nearest Forward Multiple Spikes
        • Nearest Reverse Multiple Spikes
        • Nearest Multiple Spikes
      • Locked Group Spikes
    • Presets
      • Presets Overview
      • Creating, Editing, and Deleting Presets
      • Running Presets
    • User Authentication and Authorization
      • Overview
      • Users
      • Roles
      • Permissions
    • Show Control
      • Open Sound Control (OSC)
        • Send OSC Messages
        • OSC Position Output
        • OSC Input Trigger
          • OSC Input Messages
          • Cue Messages
          • Playback Messages
          • Sequence Step Messages
          • Motor Movement Messages
          • Motor Messages
        • Troubleshooting OSC
          • OSC Response Window
          • Medialon Manager Configuration
      • UDP
        • Send UDP Messages
        • UDP Position Output
      • Watchout Position Output
      • PosiStageNet (PSN)
  • Spikemark 5
    • How to Open Spikemark
    • Spikemark Installation
      • User Authorization
      • Windows Settings
    • Quick Start Tutorial
      • Step 1: Adding Motors
        • 1.1 Simulator Mode
        • 1.2 Add Motors from the Machine Library
        • 1.3 Rename Motors
        • 1.4 Add A Group
      • Step 2: Saving
      • Step 3: Jogging
        • 3.1 Single Axis Jogging
        • 3.2 Jogging Multiple Machines (Multi-Jog)
        • 3.3 Move To Position
      • Step 4: Writing Your First Cues
        • 4.1 Cues Workspace
        • 4.2 Add A Movement
        • 4.3 Duplicate A Cue
        • 4.4 Delete A Movement From A Cue
        • 4.5 Edit Movement - Changing Position, Speed, and Time
        • 4.6 Copy to Group
        • 4.7 Cue Total Time
        • 4.8 Load and Run your Cue
        • 4.9 Spikes
        • 4.10 Cue Links
        • 4.11 Restore Cue
        • 4.12 Delete A Cue
      • Step 5: Going Live
        • 5.1 Set Your IP Address
        • 5.2 Test Manual Movement
        • 5.3 Resetting Position
        • 5.4 Program Your Show
      • Sharpen Your Programming Skills
    • Steps to a Successful Load-In
    • Show Modes
    • Locking Changes
    • Workspaces
      • Customize Your Workspace
    • Selection and Input
    • IP Address and Network Connection
      • Setting Computer IP Address
      • Setting Stagehand IP Address
      • Setting Showstopper Consolette IP Address
      • Setting Pendant IP Address
      • Setting Showstopper IP Address
      • Setting Showstopper Node ID
      • Connecting To A Stagehand
      • Connecting To A Showstopper Consolette
      • Connecting To A Pendant
    • Adding Motors or Machines
      • Adding Motors or Machines From The Machine Library
      • Adding Custom Motors or Machines To Spikemark
      • Importing Motors or Machines
      • Exporting Motors or Machines
    • Stage Model Viewer
      • Changing Your Viewer
      • Adjusting the Stage Size
      • Changing the Type of Scenery
      • Adjusting Model Dimensions
      • Adjusting Model Rotation
      • Adjusting Location On Stage
      • Making Models
        • Modeling A Winch
        • Modeling A Lift
        • Modeling A Hoist
        • Modeling A Vertical Curtain
        • Modeling A Split Curtain
        • Modeling A Turntable or Periaktos
    • Tags
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    • Filters
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    • Position
      • Reset Position
      • Units
      • Position Scale
        • Position Scale Wizard
        • Manually Calculate Position Scale
      • Limits
        • Setting Hard Limits
        • Setting Soft Limits
      • Target Tolerance
      • Strict Timing Mode
      • Position Fault and Max Position Error
      • Motor Tuning Overview
        • Motor Tuning - The Practical Approach
    • Load Cell
      • Load Cell Readout
      • Load Cell Configuration
      • Load Cells and Groups
    • Speed
    • Spikes
      • Adding A Spike
      • Removing A Spike
      • Spike Input Fields
      • Simple Spike
      • Incremental Spike
      • Nearest Forward Multiple Spike
      • Nearest Reverse Multiple Spike
      • Nearest Multiple Spike
    • Editing Cues
      • Adding and Deleting Cues
      • Adding and Deleting Movements
      • Edit Movement
      • Edit Cue Options
    • Cue Controls
    • Cue Status
    • Cue Links
      • Completion Link
      • Time Link
      • Position Link
      • Input Link
      • Deleting A Cue Link
    • Presets
    • Motor Groups
    • Showstopper Node Editor
    • Show Control
      • Open Sound Control (OSC)
        • OSC Position Output
        • OSC Messenger
          • Expanding The Command Library
        • OSC Response Window
        • OSC Input Trigger
          • Input Messages
          • Cue Commands
          • Motor Commands
          • My OSC Input Trigger Isn't Working, Is there another way?
      • UDP
        • UDP Position Output
        • UDP Messenger
      • Watchout Position Output
      • Modbus Effect
      • PosiStageNet (PSN)
    • Drive Communication
      • Drive Information
      • Configuring The Drive
      • Analyzing Movements
      • Drive Communication: Compatibility
      • Drive Communication: Setting VFD Parameters
      • RS-485 Upgrade
        • Upgrading an A800
        • Upgrading an A700
        • Drive Communication Troubleshooting
      • VFD Fault Codes
    • Motor Status Icons
    • Keyboard Shortcuts
    • Advanced Cue Techniques
  • Showstopper
    • Showstopper 4 Base
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Spikemark Console
      • Making-The-Connections
      • Using-the-Console
      • Console-Firmware
      • Troubleshooting
      • Specifications
    • Spikemark Pendant V2
      • Getting Started
      • Setup
      • Operation
      • Troubleshooting
      • Specifications
      • Drawings
    • Showstopper 4 E-Stop Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper 4 Accessory Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper Remote E-Stop
      • Installation
      • Making The Connections
      • Operation
      • Troubleshooting
      • Specifications
    • Control Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Drive Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper E-Stop Patch Panel
    • Showstopper Accessory Patch Panel
    • 🦺Safety Interlock
      • Safety Interlock Classic
      • Safety Interlock Pro
      • Safety Interlock Pro 4
      • 4-Axis Safety Interlock
    • Legacy
      • Showstopper 3 Base
      • Showstopper 3 Remote
      • Showstopper 3 E-Stop Patch Panel
      • Stage Manager
        • Getting Started
        • Installation
        • Making the Connections
        • Operation
        • Troubleshooting
        • Specifications
      • Showstopper 4 Consolette
        • Features
        • Making the Connections
          • Accessory Cable Connection
          • Ethernet Connection
          • Multiple Consolettes
        • On-Board Settings
        • Operation & Spikemark Integration
        • Connecting the Consolette to Spikemark
        • Jogging Motors
        • Running Cues
        • Emergency Stop
        • Updating Consolette Firmware
        • Troubleshooting
        • Physical Specifications
        • Drawings
  • Stagehand
    • Stagehand Firmware
      • Manually Updating a Stagehand Unipolar V6 Card via SD Card
      • Manually Updating a Stagehand Unipolar V6 Card via USB
    • Stagehand Parameters
      • Stagehand Pro 2 Parameters
      • Stagehand Pro 3/Pro 4 Parameters
      • Stagehand Pro 3e Parameters
      • Stagehand Pro 5 Parameters
      • Stagehand Apprentice 2 Parameters
      • Stagehand Apprentice
      • Stagehand AC - AKA: The Classic
      • Classic+ Parameters
      • Pro+ Parameters
      • Setting the C3 Value
      • Setting the C4 Value
      • All Clear/Parameter Clear
      • How to Use the Mitsubishi VFD Keypad
      • USB Parameter Sets
      • Parameter Library in Spikemark
    • Stagehand Apprentice
      • Getting Started
      • Installing the Stagehand
      • Making the Connections
      • Hooking up a motorized effect
      • Using the Stagehand
      • Troubleshooting
      • Technical Support
      • Specifications
    • Stagehand Apprentice DC
    • Stagehand Apprentice 2
      • Stagehand Apprentice 2: Features
      • Stagehand Apprentice 2: Installation
      • Stagehand Apprentice 2: Making The Connections
        • Stagehand Apprentice 2: Power Input
        • Stagehand Apprentice 2: Motor and Brake Output
        • Stagehand Apprentice 2: Sensor Input
        • Stagehand Apprentice 2: Interlock Inputs
        • Stagehand Apprentice 2: Ethernet Input
        • Stagehand Apprentice 2: Showstopper Emergency Stop Input
      • Stagehand Apprentice 2: Operation
      • Stagehand Apprentice 2: Troubleshooting
      • Stagehand Apprentice 2 Specifications
      • Stagehand Apprentice 2: Drawings
    • Stagehand FX
      • Getting Started
      • Making the Connections
      • Connecting an Effect
      • Operation
      • Troubleshooting
      • Specifications
    • Stagehand Hydraulic
      • Getting Started
      • Features
      • Installation
      • Operation
      • Troubleshooting
      • Technical Support
      • Specifications
      • Drawings
    • Stagehand Pro 3
    • Stagehand Pro 3E
    • Stagehand Pro 4
      • Stagehand Pro 4: Unpacking
      • Stagehand Pro 4: Installation
      • Stagehand Pro 4: Making The Connections
        • Stagehand Pro 4: Power Input
        • Stagehand Pro 4: Motor and Brake Output
        • Stagehand Pro 4: Sensor Input
        • Stagehand Pro 4: Interlock Inputs
        • Stagehand Pro 4: Ethernet Input
        • Stagehand Pro 4: Showstopper Emergency Stop Input
      • Stagehand Pro 4: Operation
        • Stagehand Pro 4: Powering Up
        • Stagehand 4: Machine Configuration
        • Stagehand Pro 4: Manual Operation (Jogging)
        • Stagehand Pro 4: Brake Test
        • Stagehand Pro 4: Connecting to Spikemark
        • Stagehand Pro 4: Status Displays
      • Stagehand Pro 4: Troubleshooting
        • Stagehand Pro 4: Recovering From Faults
        • Stagehand Pro 4: Monitoring Behavior
      • Stagehand Pro 4: Specifications
      • Stagehand Pro 4: Drawings
    • Stagehand Pro 5
      • Stagehand Pro 5: Features
      • Stagehand Pro 5: Installation
      • Stagehand Pro 5: Making The Connections
        • Stagehand Pro 5: Power Input
        • Stagehand Pro 5: Motor and Brake Output
        • Stagehand Pro 5: Sensor Input
        • Stagehand Pro 5: Interlock Inputs
        • Stagehand Pro 5: Ethernet Input
        • Stagehand Pro 5: Showstopper Emergency Stop Input
      • Stagehand Pro 5: Operation
      • Stagehand Pro 5: Troubleshooting
      • Stagehand Pro 5 Specifications
      • Stagehand Pro 5: Drawings
      • Stagehand Pro 5: Replace Control Card
    • Deck Chief 2
      • Getting Started
      • Features
      • Making the Connections
      • Using the Deck Chief
      • Troubleshooting
      • Specifications
    • Stagehand Classic+
    • Stagehand Pro+
    • Legacy Manuals
      • Deck Chief
        • Getting Started
        • Installation
        • Making the Connections
        • Using the Deck Chief
        • Troubleshooting
        • Specifications
        • Deck Chief Legacy Connections
      • Stagehand Mini^2
      • Stagehand Pro AC (Pro 2)
      • Stagehand AC
      • Stagehand Mini
      • Stagehand DC & DC Max
    • X-Groove Override
  • Machinery
    • Smart Chain Hoist
      • Getting Started
      • Installation
      • Making the Connections
      • Under The Hood
      • Troubleshooting
      • Specifications
    • Floorpocket
      • GettingStarted
      • Installation
      • Making the Connections
      • Prepping the Machine for Operation
      • VFD Settings
      • Troubleshooting
      • Specifications
    • Floorpocket v2
      • Get Started
        • Unpack
        • Installation Tools
      • Assembly
        • Base
        • Column Extension
        • Limit Cables
        • Roller Chain
      • Get Moving
        • Power Up
        • Platform
        • Stay Safe
        • Write Cues
      • Maintain the Machine
      • Troubleshooting
      • Floorpocket v2: Specifications
    • Pivot
      • Getting Started
      • Installation
      • Troubleshooting
      • Specifications
    • Pushstick
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick
        • Rigging a Pushstick v2
      • Setting the Limits
      • Troubleshooting
      • Specifications
    • Pushstick Mini
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick Mini
      • Troubleshooting
      • Technical Support
      • Specifications
    • Revolver
      • Installation
      • Making the Connections
      • Making It Move
        • Friction Wheel Tension Guide
      • Position Scaling
        • Encoder Finessing
      • Troubleshooting
      • Specifications
        • Drawing
      • Multi-Motor Configuration
      • Revolver v1 Manual
    • Rotator
      • Getting Started
      • Installation
      • Making the Connections
      • Troubleshooting
      • Technical Support
      • Specifications
    • Spotline
      • Getting Started
      • Installation
      • Rigging the Spotline
      • Operation
      • Troubleshooting
      • Specifications
    • Spotline V2
      • Spotline V2: Setup Process
      • Spotline V2: Installation
      • Spotline V2: Rigging the Spotline
      • Spotline V2: Operation
      • Spotline V2: Troubleshooting
      • Spotline V2 Accessories
      • Spotline V2: Maintenance
      • Spotline V2: Specifications
    • Spotline Mini v2
    • Spotline Practical
      • Practical v2
        • Getting Started
        • Installation
        • Rigging the Machine
        • Setting the Limits
        • Troubleshooting
        • Specifications
      • Practical v1
        • Getting Started
        • Installation
        • Operation
        • Troubleshooting
        • Specifications
    • Turntable Template
      • Overview
      • Bill Of Materials
      • Fabrication
      • Turntable Assembly and Installation
      • Turntable Assembly Guide
      • Tech Support
      • 20' Turntable Specs
      • Turtable Research Notes for Nerds
    • Retired
      • Curtain Call
      • Trickline
        • TricklineProductManualv1.0
        • Getting Started
        • Installation
        • Making the Connections
        • Troubleshooting
        • Specifications
      • Spotline Mini
        • Getting Started
        • Installation
        • Making the Connections
        • Rigging the Spotline Mini
        • Troubleshooting
        • Specifications
      • Pushstick Manual
    • Stromag Limits
  • Broadweigh Load Cells
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  1. Stagehand
  2. Stagehand Apprentice

Troubleshooting

Most common issues

Problem

Solution

When running forward, the encoder position decreases. When running reverse, the encoder position increases

The encoder and motor have electrically inverse polarity. You need to either change the motor wiring or the encoder wiring.

Re-wire the motor to match the encoder polarity:

  • Swap two power legs on the motor by swapping the wires on Pin 1 and Pin 2 inside the motor plug.

– OR –

Re-wire the position encoder to match the motor polarity:

  • Swap signal A with signal B

  • Swap signal /A with signal /B

The OLED status display is dark, but the main power indicator is on.

The motion controller may be disconnected internally, to fix it:

  • Unplug the power cord from the Stagehand. Remove the motion controller by loosening the 4 #10 socket head cap screws surrounding the motion controller.

  • Gently pull the faceplate forward to view the back side of the circuit board behind the faceplate.

  • Check that all terminal blocks are securely mated onto the circuit board.

Motor runs roughly or makes strange noises when jogging manually.

Run the auto-tuning procedure outlined on page 14.

The FWD LIMIT or REV LIMIT fault messages are displayed on the status screen and the motor won’t move.

  • Make sure the Encoder/Limits cable is plugged into the rear of the Stagehand.

  • Check the placement of your limit switches, if either are physically activated, adjust the placement to clear one or both switches.

  • Check the limit switch wiring, confirm that the switches are wired Normally Closed (N.C.)

  • Use the limit override button to allow you to jog the machine off the limit

ULT LIMIT fault message is displayed on the status screen

One (or both) Ultimate limits are engaged. Check limits and clear manually before moving.

If you are not using the ULT limits, call Creative Conners.

I’m trying to jog or run the motor, but nothing is happening and the status display shows “SET IP” or “SET SUBNET”

The motion controller is in IP/Subnet Address setting mode, which happens when the knob is pressed (either intentionally or just bumped in passing). Confirm the IP or Subnet Address is correct and turn the knob until the cursor is blinking over the word CANCEL and then press the knob. The motion controller will now be in normal mode and can operate the motor again.

Drive faults whenever the motor tries to move. Stagehand displays “DRIVE FAULT” and the Drive fault icon is showing in Spikemark

There are a few reasons why the drive may be faulting:

  • Confirm the drive fault is cleared. Clear a drive fault by either:

  • Removing mains power for 30 seconds

  • Reset the drive from the Stagehand menu in Spikemark

  • Confirm the brake is releasing by checking voltage at the motor/brake cable

  • Confirm the machine is free to move (no obstruction in the deck track)

  • Open the Apprentice and look up the fault code in the Mitsubishi manual that is shown on the VFD keypad.

The motor operates great with the manual jog controls on the Stagehand but will not operate from Spikemark

  • Confirm the Stagehand Apprentice is connected to the Stagehand Network with a CAT5 cable

  • Confirm the IP Address and Subnet Address are set correctly

  • Confirm the IP Address of the Stagehand matches in Spikemark

  • Confirm Spikemark is in LIVE mode

Motor won’t run in cue

  • Confirm the Stagehand is connected and clear of any faults

  • Execute the auto-tuning procedure noted on page 14

  • Tune the motor within Spikemark, see the Spikemark manual for details.

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Last updated 2 years ago

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