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  • Spikemark 6
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  • Spikemark 5
    • How to Open Spikemark
    • Spikemark Installation
      • User Authorization
      • Windows Settings
    • Quick Start Tutorial
      • Step 1: Adding Motors
        • 1.1 Simulator Mode
        • 1.2 Add Motors from the Machine Library
        • 1.3 Rename Motors
        • 1.4 Add A Group
      • Step 2: Saving
      • Step 3: Jogging
        • 3.1 Single Axis Jogging
        • 3.2 Jogging Multiple Machines (Multi-Jog)
        • 3.3 Move To Position
      • Step 4: Writing Your First Cues
        • 4.1 Cues Workspace
        • 4.2 Add A Movement
        • 4.3 Duplicate A Cue
        • 4.4 Delete A Movement From A Cue
        • 4.5 Edit Movement - Changing Position, Speed, and Time
        • 4.6 Copy to Group
        • 4.7 Cue Total Time
        • 4.8 Load and Run your Cue
        • 4.9 Spikes
        • 4.10 Cue Links
        • 4.11 Restore Cue
        • 4.12 Delete A Cue
      • Step 5: Going Live
        • 5.1 Set Your IP Address
        • 5.2 Test Manual Movement
        • 5.3 Resetting Position
        • 5.4 Program Your Show
      • Sharpen Your Programming Skills
    • Steps to a Successful Load-In
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      • Customize Your Workspace
    • Selection and Input
    • IP Address and Network Connection
      • Setting Computer IP Address
      • Setting Stagehand IP Address
      • Setting Showstopper Consolette IP Address
      • Setting Pendant IP Address
      • Setting Showstopper IP Address
      • Setting Showstopper Node ID
      • Connecting To A Stagehand
      • Connecting To A Showstopper Consolette
      • Connecting To A Pendant
    • Adding Motors or Machines
      • Adding Motors or Machines From The Machine Library
      • Adding Custom Motors or Machines To Spikemark
      • Importing Motors or Machines
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    • Stage Model Viewer
      • Changing Your Viewer
      • Adjusting the Stage Size
      • Changing the Type of Scenery
      • Adjusting Model Dimensions
      • Adjusting Model Rotation
      • Adjusting Location On Stage
      • Making Models
        • Modeling A Winch
        • Modeling A Lift
        • Modeling A Hoist
        • Modeling A Vertical Curtain
        • Modeling A Split Curtain
        • Modeling A Turntable or Periaktos
    • Tags
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      • Reset Position
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        • Setting Hard Limits
        • Setting Soft Limits
      • Target Tolerance
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      • Motor Tuning Overview
        • Motor Tuning - The Practical Approach
    • Load Cell
      • Load Cell Readout
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      • Load Cells and Groups
    • Speed
    • Spikes
      • Adding A Spike
      • Removing A Spike
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      • Nearest Multiple Spike
    • Editing Cues
      • Adding and Deleting Cues
      • Adding and Deleting Movements
      • Edit Movement
      • Edit Cue Options
    • Cue Controls
    • Cue Status
    • Cue Links
      • Completion Link
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      • Input Link
      • Deleting A Cue Link
    • Presets
    • Motor Groups
    • Showstopper Node Editor
    • Show Control
      • Open Sound Control (OSC)
        • OSC Position Output
        • OSC Messenger
          • Expanding The Command Library
        • OSC Response Window
        • OSC Input Trigger
          • Input Messages
          • Cue Commands
          • Motor Commands
          • My OSC Input Trigger Isn't Working, Is there another way?
      • UDP
        • UDP Position Output
        • UDP Messenger
      • Watchout Position Output
      • Modbus Effect
      • PosiStageNet (PSN)
    • Drive Communication
      • Drive Information
      • Configuring The Drive
      • Analyzing Movements
      • Drive Communication: Compatibility
      • Drive Communication: Setting VFD Parameters
      • RS-485 Upgrade
        • Upgrading an A800
        • Upgrading an A700
        • Drive Communication Troubleshooting
      • VFD Fault Codes
    • Motor Status Icons
    • Keyboard Shortcuts
    • Advanced Cue Techniques
  • Showstopper
    • Showstopper 4 Base
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Spikemark Console
      • Making-The-Connections
      • Using-the-Console
      • Console-Firmware
      • Troubleshooting
      • Specifications
    • Spikemark Pendant V2
      • Getting Started
      • Setup
      • Operation
      • Troubleshooting
      • Specifications
      • Drawings
    • Showstopper 4 E-Stop Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper 4 Accessory Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper Remote E-Stop
      • Installation
      • Making The Connections
      • Operation
      • Troubleshooting
      • Specifications
    • Control Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Drive Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper E-Stop Patch Panel
    • Showstopper Accessory Patch Panel
    • 🦺Safety Interlock
      • Safety Interlock Classic
      • Safety Interlock Pro
      • Safety Interlock Pro 4
      • 4-Axis Safety Interlock
    • Legacy
      • Showstopper 3 Base
      • Showstopper 3 Remote
      • Showstopper 3 E-Stop Patch Panel
      • Stage Manager
        • Getting Started
        • Installation
        • Making the Connections
        • Operation
        • Troubleshooting
        • Specifications
      • Showstopper 4 Consolette
        • Features
        • Making the Connections
          • Accessory Cable Connection
          • Ethernet Connection
          • Multiple Consolettes
        • On-Board Settings
        • Operation & Spikemark Integration
        • Connecting the Consolette to Spikemark
        • Jogging Motors
        • Running Cues
        • Emergency Stop
        • Updating Consolette Firmware
        • Troubleshooting
        • Physical Specifications
        • Drawings
  • Stagehand
    • Stagehand Firmware
      • Manually Updating a Stagehand Unipolar V6 Card via SD Card
      • Manually Updating a Stagehand Unipolar V6 Card via USB
    • Stagehand Parameters
      • Stagehand Pro 2 Parameters
      • Stagehand Pro 3/Pro 4 Parameters
      • Stagehand Pro 3e Parameters
      • Stagehand Pro 5 Parameters
      • Stagehand Apprentice 2 Parameters
      • Stagehand Apprentice
      • Stagehand AC - AKA: The Classic
      • Classic+ Parameters
      • Pro+ Parameters
      • Setting the C3 Value
      • Setting the C4 Value
      • All Clear/Parameter Clear
      • How to Use the Mitsubishi VFD Keypad
      • USB Parameter Sets
      • Parameter Library in Spikemark
    • Stagehand Apprentice
      • Getting Started
      • Installing the Stagehand
      • Making the Connections
      • Hooking up a motorized effect
      • Using the Stagehand
      • Troubleshooting
      • Technical Support
      • Specifications
    • Stagehand Apprentice DC
    • Stagehand Apprentice 2
      • Stagehand Apprentice 2: Features
      • Stagehand Apprentice 2: Installation
      • Stagehand Apprentice 2: Making The Connections
        • Stagehand Apprentice 2: Power Input
        • Stagehand Apprentice 2: Motor and Brake Output
        • Stagehand Apprentice 2: Sensor Input
        • Stagehand Apprentice 2: Interlock Inputs
        • Stagehand Apprentice 2: Ethernet Input
        • Stagehand Apprentice 2: Showstopper Emergency Stop Input
      • Stagehand Apprentice 2: Operation
      • Stagehand Apprentice 2: Troubleshooting
      • Stagehand Apprentice 2 Specifications
      • Stagehand Apprentice 2: Drawings
    • Stagehand FX
      • Getting Started
      • Making the Connections
      • Connecting an Effect
      • Operation
      • Troubleshooting
      • Specifications
    • Stagehand Hydraulic
      • Getting Started
      • Features
      • Installation
      • Operation
      • Troubleshooting
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      • Drawings
    • Stagehand Pro 3
    • Stagehand Pro 3E
    • Stagehand Pro 4
      • Stagehand Pro 4: Unpacking
      • Stagehand Pro 4: Installation
      • Stagehand Pro 4: Making The Connections
        • Stagehand Pro 4: Power Input
        • Stagehand Pro 4: Motor and Brake Output
        • Stagehand Pro 4: Sensor Input
        • Stagehand Pro 4: Interlock Inputs
        • Stagehand Pro 4: Ethernet Input
        • Stagehand Pro 4: Showstopper Emergency Stop Input
      • Stagehand Pro 4: Operation
        • Stagehand Pro 4: Powering Up
        • Stagehand 4: Machine Configuration
        • Stagehand Pro 4: Manual Operation (Jogging)
        • Stagehand Pro 4: Brake Test
        • Stagehand Pro 4: Connecting to Spikemark
        • Stagehand Pro 4: Status Displays
      • Stagehand Pro 4: Troubleshooting
        • Stagehand Pro 4: Recovering From Faults
        • Stagehand Pro 4: Monitoring Behavior
      • Stagehand Pro 4: Specifications
      • Stagehand Pro 4: Drawings
    • Stagehand Pro 5
      • Stagehand Pro 5: Features
      • Stagehand Pro 5: Installation
      • Stagehand Pro 5: Making The Connections
        • Stagehand Pro 5: Power Input
        • Stagehand Pro 5: Motor and Brake Output
        • Stagehand Pro 5: Sensor Input
        • Stagehand Pro 5: Interlock Inputs
        • Stagehand Pro 5: Ethernet Input
        • Stagehand Pro 5: Showstopper Emergency Stop Input
      • Stagehand Pro 5: Operation
      • Stagehand Pro 5: Troubleshooting
      • Stagehand Pro 5 Specifications
      • Stagehand Pro 5: Drawings
      • Stagehand Pro 5: Replace Control Card
    • Deck Chief 2
      • Getting Started
      • Features
      • Making the Connections
      • Using the Deck Chief
      • Troubleshooting
      • Specifications
    • Stagehand Classic+
    • Stagehand Pro+
    • Legacy Manuals
      • Deck Chief
        • Getting Started
        • Installation
        • Making the Connections
        • Using the Deck Chief
        • Troubleshooting
        • Specifications
        • Deck Chief Legacy Connections
      • Stagehand Mini^2
      • Stagehand Pro AC (Pro 2)
      • Stagehand AC
      • Stagehand Mini
      • Stagehand DC & DC Max
    • X-Groove Override
  • Machinery
    • Smart Chain Hoist
      • Getting Started
      • Installation
      • Making the Connections
      • Under The Hood
      • Troubleshooting
      • Specifications
    • Floorpocket
      • GettingStarted
      • Installation
      • Making the Connections
      • Prepping the Machine for Operation
      • VFD Settings
      • Troubleshooting
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    • Floorpocket v2
      • Get Started
        • Unpack
        • Installation Tools
      • Assembly
        • Base
        • Column Extension
        • Limit Cables
        • Roller Chain
      • Get Moving
        • Power Up
        • Platform
        • Stay Safe
        • Write Cues
      • Maintain the Machine
      • Troubleshooting
      • Floorpocket v2: Specifications
    • Pivot
      • Getting Started
      • Installation
      • Troubleshooting
      • Specifications
    • Pushstick
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick
        • Rigging a Pushstick v2
      • Setting the Limits
      • Troubleshooting
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    • Pushstick Mini
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick Mini
      • Troubleshooting
      • Technical Support
      • Specifications
    • Revolver
      • Installation
      • Making the Connections
      • Making It Move
        • Friction Wheel Tension Guide
      • Position Scaling
        • Encoder Finessing
      • Troubleshooting
      • Specifications
        • Drawing
      • Multi-Motor Configuration
      • Revolver v1 Manual
    • Rotator
      • Getting Started
      • Installation
      • Making the Connections
      • Troubleshooting
      • Technical Support
      • Specifications
    • Spotline
      • Getting Started
      • Installation
      • Rigging the Spotline
      • Operation
      • Troubleshooting
      • Specifications
    • Spotline V2
      • Spotline V2: Setup Process
      • Spotline V2: Installation
      • Spotline V2: Rigging the Spotline
      • Spotline V2: Operation
      • Spotline V2: Troubleshooting
      • Spotline V2 Accessories
      • Spotline V2: Maintenance
      • Spotline V2: Specifications
    • Spotline Mini v2
    • Spotline Practical
      • Practical v2
        • Getting Started
        • Installation
        • Rigging the Machine
        • Setting the Limits
        • Troubleshooting
        • Specifications
      • Practical v1
        • Getting Started
        • Installation
        • Operation
        • Troubleshooting
        • Specifications
    • Turntable Template
      • Overview
      • Bill Of Materials
      • Fabrication
      • Turntable Assembly and Installation
      • Turntable Assembly Guide
      • Tech Support
      • 20' Turntable Specs
      • Turtable Research Notes for Nerds
    • Retired
      • Curtain Call
      • Trickline
        • TricklineProductManualv1.0
        • Getting Started
        • Installation
        • Making the Connections
        • Troubleshooting
        • Specifications
      • Spotline Mini
        • Getting Started
        • Installation
        • Making the Connections
        • Rigging the Spotline Mini
        • Troubleshooting
        • Specifications
      • Pushstick Manual
    • Stromag Limits
  • Broadweigh Load Cells
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  1. Showstopper
  2. Legacy
  3. Stage Manager

Troubleshooting

PreviousOperationNextSpecifications

Last updated 2 years ago

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Issue
Checkpoint

Stage Manager won’t turn on

  • Verify that the power light to the left of the controls is lit.

  • Check that the Stage Manager power is plugged in on the right side, and that the outlet is powered.

Spikemark Can’t Connect To Any Machines

  • Confirm Accessory Cable from Showstopper 3 Base is connected and receiving power.

  • Check that Consolette face is powered.

  • Check that Showstopper 3 Base is powered.

  • Confirm Spikemark is in LIVE Mode

  • Confirm network cables are connected both at the network switch and going into the Stage Manager

  • Engage the E-Stop and restart the Stage Manager.

  • Check that the IP Address on your Stagehand matches the IP Address assigned to it in Spikemark.

  • Check the IP Address of your Stagehand and the Spikemark Computer to confirm the addresses are compatible. They should have the same first three segments, with a differing final segment. CCI standard computer IP addresses are:

  • Network: 192.168.10.245

  • Network 2: 192.168.10.246

The OLED status display above the jog controls is dark and the Emergency Stop indicator lights are off.

The Stage Manager needs to be connected to your Showstopper 3 Base or Hub to power the entire machine and obtain full functionality.

Double check that the Showstopper 3 Base or Hub has power and the cables are all plugged in.

When I press the Jog Enable button, the Consolette will only respond to the Jog Joystick not the Jog Wheel

The Jog Joystick needs to be calibrated.

I want to change the HTR button to Soft Stop so I don’t have to hold down the HTR button while running cues

The HTR/Soft Stop functionality is selected in Showstopper Configuration at the top left of the cue grid in Spikemark.

The Consolette is on, but both the Ready light and the Engaged light are off. Spikemark shows an E-Stop fault

Another E-Stop button is pressed. Check the Showstopper Base and any Showstopper Remotes.

Drive Model is “Undetectable”

  • Check that your Stagehand is connected to Spikemark.

  • Confirm Spikemark is in Live mode

  • You can only detect a Stagehand Pro and a Stagehand Apprentice.

The Help Manual, Firmware updates, OSC Libraries, Machine Library or other files cannot be found by Spikemark

  • Make sure that you are logged into the Windows User Account called Spikemark

  • Close Spikemark software and re-open using the Start Menu, Taskbar or Desktop Icon. Opening from a specific showfile can sometimes cause files to not be found.

- If neither fixes the issue, Spikemark was likely installed under the incorrect user account -

Uninstall Spikemark. Restart the Stage Manager and make sure that you are logged into the Windows User Account called Spikemark. Install the latest version of Spikemark software. Note that because the Spikemark Windows User Account does NOT have Admin privileges, you will be prompted for the password to an account that does.

Spikemark Showed A Strange Error Message Then I Had To Quit

  • Shut down your Stage Manager and restart. Make sure that you are logged into the Spikemark user upon restarting.

I Can’t Find The Log File To Email It To Support

  • Click Help on the Menu Bar and select Reveal Log File.

  • The Application Data folder is hidden by default on some Windows installations. To view the folder, click the Start Menu and select Computer. Press the Alt key to reveal the File menu. Click Tools, Folder Options…, View and then click Show hidden files and folders.

  • Log files are stored in: C:\Users\spikemark\AppData\Roaming\Creative Conners, Inc\Spikemark\[Spikemark version number].

Tech Support

If you get stuck, we are here to help. The best way to get in touch with a tech expert is via email, even during normal business hours, because most days we are on the shop floor and may not be near the phone. There is someone in the office from 8:30a-5pm EST Monday-Friday, and they will return an email or phone call quickly. After hours, when most tech support issues arise, we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

  • Online:

  • Email:

  • Phone: 401-289-2942 x2

That’s a bug, and we need to fix it. Please email a copy of your show file, a copy of the 3 most recent log files, brief description of the issue including approximately what time it occurred, where in the cue sequence it occurred, and as much information about what was going on in the show and on the computer to .

Sometimes, Spikemark will create a zip file crash report and place it on your desktop when a crash occurs. If this happens, please email a copy of the zip file to

www.creativeconners.com
support@creativeconners.com
support@creativeconners.com
support@creativeconners.com