# Troubleshooting

If you’ve reached this section of the manual, things aren’t going well. We are very sorry, but we are always here to help. Our various methods of communication can be found in the Technical Support section.

| Condition                               | Solution                                                                                                                              |
| --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| **Deck Chief won't turn on**            | Confirm all breakers are on                                                                                                           |
|                                         | Check the 24VDC fuse on the left side of the panel                                                                                    |
| **Motor will not run**                  | Try running the opposite direction (maybe you're sitting on a limit)                                                                  |
|                                         | If both FWD and REV buttons are alternately flashing, the drive has faulted. Press both buttons for a few seconds to reset the drive. |
|                                         | Try adjusting the speed pot for more speed.                                                                                           |
|                                         | Cycle power using the MAIN breaker.                                                                                                   |
| **Motor is only running at slow speed** | Check the position of the slow-down limit.                                                                                            |

## Technical Support <a href="#h.44sinio" id="h.44sinio"></a>

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

* Email: <support@creativeconners.com>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.creativeconners.com/docs/stagehand/deck-chief-2/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.