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      • Revolver V1 Position Issues
      • Setting Up a New Comptuer for Spikemark
  • Spikemark 6
    • Navigating Spikemark
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    • User Authentication and Authorization
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    • Show Control
      • Open Sound Control (OSC)
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        • Troubleshooting OSC
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          • Medialon Manager Configuration
      • UDP
        • Send UDP Messages
        • UDP Position Output
      • Watchout Position Output
      • PosiStageNet (PSN)
  • Spikemark 5
    • How to Open Spikemark
    • Spikemark Installation
      • User Authorization
      • Windows Settings
    • Quick Start Tutorial
      • Step 1: Adding Motors
        • 1.1 Simulator Mode
        • 1.2 Add Motors from the Machine Library
        • 1.3 Rename Motors
        • 1.4 Add A Group
      • Step 2: Saving
      • Step 3: Jogging
        • 3.1 Single Axis Jogging
        • 3.2 Jogging Multiple Machines (Multi-Jog)
        • 3.3 Move To Position
      • Step 4: Writing Your First Cues
        • 4.1 Cues Workspace
        • 4.2 Add A Movement
        • 4.3 Duplicate A Cue
        • 4.4 Delete A Movement From A Cue
        • 4.5 Edit Movement - Changing Position, Speed, and Time
        • 4.6 Copy to Group
        • 4.7 Cue Total Time
        • 4.8 Load and Run your Cue
        • 4.9 Spikes
        • 4.10 Cue Links
        • 4.11 Restore Cue
        • 4.12 Delete A Cue
      • Step 5: Going Live
        • 5.1 Set Your IP Address
        • 5.2 Test Manual Movement
        • 5.3 Resetting Position
        • 5.4 Program Your Show
      • Sharpen Your Programming Skills
    • Steps to a Successful Load-In
    • Show Modes
    • Locking Changes
    • Workspaces
      • Customize Your Workspace
    • Selection and Input
    • IP Address and Network Connection
      • Setting Computer IP Address
      • Setting Stagehand IP Address
      • Setting Showstopper Consolette IP Address
      • Setting Pendant IP Address
      • Setting Showstopper IP Address
      • Setting Showstopper Node ID
      • Connecting To A Stagehand
      • Connecting To A Showstopper Consolette
      • Connecting To A Pendant
    • Adding Motors or Machines
      • Adding Motors or Machines From The Machine Library
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    • Stage Model Viewer
      • Changing Your Viewer
      • Adjusting the Stage Size
      • Changing the Type of Scenery
      • Adjusting Model Dimensions
      • Adjusting Model Rotation
      • Adjusting Location On Stage
      • Making Models
        • Modeling A Winch
        • Modeling A Lift
        • Modeling A Hoist
        • Modeling A Vertical Curtain
        • Modeling A Split Curtain
        • Modeling A Turntable or Periaktos
    • Tags
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      • Motor Tuning Overview
        • Motor Tuning - The Practical Approach
    • Load Cell
      • Load Cell Readout
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    • Spikes
      • Adding A Spike
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    • Editing Cues
      • Adding and Deleting Cues
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    • Presets
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    • Show Control
      • Open Sound Control (OSC)
        • OSC Position Output
        • OSC Messenger
          • Expanding The Command Library
        • OSC Response Window
        • OSC Input Trigger
          • Input Messages
          • Cue Commands
          • Motor Commands
          • My OSC Input Trigger Isn't Working, Is there another way?
      • UDP
        • UDP Position Output
        • UDP Messenger
      • Watchout Position Output
      • Modbus Effect
      • PosiStageNet (PSN)
    • Drive Communication
      • Drive Information
      • Configuring The Drive
      • Analyzing Movements
      • Drive Communication: Compatibility
      • Drive Communication: Setting VFD Parameters
      • RS-485 Upgrade
        • Upgrading an A800
        • Upgrading an A700
        • Drive Communication Troubleshooting
      • VFD Fault Codes
    • Motor Status Icons
    • Keyboard Shortcuts
    • Advanced Cue Techniques
  • Showstopper
    • Showstopper 4 Base
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Spikemark Console
      • Making-The-Connections
      • Using-the-Console
      • Console-Firmware
      • Troubleshooting
      • Specifications
    • Spikemark Pendant V2
      • Getting Started
      • Setup
      • Operation
      • Troubleshooting
      • Specifications
      • Drawings
    • Showstopper 4 E-Stop Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper 4 Accessory Hub
      • Getting Started
      • Installation
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper Remote E-Stop
      • Installation
      • Making The Connections
      • Operation
      • Troubleshooting
      • Specifications
    • Control Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Drive Connection
      • Installation
      • Making The connections
      • Operation
      • Troubleshooting
      • Specifications
    • Showstopper E-Stop Patch Panel
    • Showstopper Accessory Patch Panel
    • 🦺Safety Interlock
      • Safety Interlock Classic
      • Safety Interlock Pro
      • Safety Interlock Pro 4
      • 4-Axis Safety Interlock
    • Legacy
      • Showstopper 3 Base
      • Showstopper 3 Remote
      • Showstopper 3 E-Stop Patch Panel
      • Stage Manager
        • Getting Started
        • Installation
        • Making the Connections
        • Operation
        • Troubleshooting
        • Specifications
      • Showstopper 4 Consolette
        • Features
        • Making the Connections
          • Accessory Cable Connection
          • Ethernet Connection
          • Multiple Consolettes
        • On-Board Settings
        • Operation & Spikemark Integration
        • Connecting the Consolette to Spikemark
        • Jogging Motors
        • Running Cues
        • Emergency Stop
        • Updating Consolette Firmware
        • Troubleshooting
        • Physical Specifications
        • Drawings
  • Stagehand
    • Stagehand Firmware
      • Manually Updating a Stagehand Unipolar V6 Card via SD Card
      • Manually Updating a Stagehand Unipolar V6 Card via USB
    • Stagehand Parameters
      • Stagehand Pro 2 Parameters
      • Stagehand Pro 3/Pro 4 Parameters
      • Stagehand Pro 3e Parameters
      • Stagehand Pro 5 Parameters
      • Stagehand Apprentice 2 Parameters
      • Stagehand Apprentice
      • Stagehand AC - AKA: The Classic
      • Classic+ Parameters
      • Pro+ Parameters
      • Setting the C3 Value
      • Setting the C4 Value
      • All Clear/Parameter Clear
      • How to Use the Mitsubishi VFD Keypad
      • USB Parameter Sets
      • Parameter Library in Spikemark
    • Stagehand Apprentice
      • Getting Started
      • Installing the Stagehand
      • Making the Connections
      • Hooking up a motorized effect
      • Using the Stagehand
      • Troubleshooting
      • Technical Support
      • Specifications
    • Stagehand Apprentice DC
    • Stagehand Apprentice 2
      • Stagehand Apprentice 2: Features
      • Stagehand Apprentice 2: Installation
      • Stagehand Apprentice 2: Making The Connections
        • Stagehand Apprentice 2: Power Input
        • Stagehand Apprentice 2: Motor and Brake Output
        • Stagehand Apprentice 2: Sensor Input
        • Stagehand Apprentice 2: Interlock Inputs
        • Stagehand Apprentice 2: Ethernet Input
        • Stagehand Apprentice 2: Showstopper Emergency Stop Input
      • Stagehand Apprentice 2: Operation
      • Stagehand Apprentice 2: Troubleshooting
      • Stagehand Apprentice 2 Specifications
      • Stagehand Apprentice 2: Drawings
    • Stagehand FX
      • Getting Started
      • Making the Connections
      • Connecting an Effect
      • Operation
      • Troubleshooting
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    • Stagehand Hydraulic
      • Getting Started
      • Features
      • Installation
      • Operation
      • Troubleshooting
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      • Drawings
    • Stagehand Pro 3
    • Stagehand Pro 3E
    • Stagehand Pro 4
      • Stagehand Pro 4: Unpacking
      • Stagehand Pro 4: Installation
      • Stagehand Pro 4: Making The Connections
        • Stagehand Pro 4: Power Input
        • Stagehand Pro 4: Motor and Brake Output
        • Stagehand Pro 4: Sensor Input
        • Stagehand Pro 4: Interlock Inputs
        • Stagehand Pro 4: Ethernet Input
        • Stagehand Pro 4: Showstopper Emergency Stop Input
      • Stagehand Pro 4: Operation
        • Stagehand Pro 4: Powering Up
        • Stagehand 4: Machine Configuration
        • Stagehand Pro 4: Manual Operation (Jogging)
        • Stagehand Pro 4: Brake Test
        • Stagehand Pro 4: Connecting to Spikemark
        • Stagehand Pro 4: Status Displays
      • Stagehand Pro 4: Troubleshooting
        • Stagehand Pro 4: Recovering From Faults
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      • Stagehand Pro 4: Specifications
      • Stagehand Pro 4: Drawings
    • Stagehand Pro 5
      • Stagehand Pro 5: Features
      • Stagehand Pro 5: Installation
      • Stagehand Pro 5: Making The Connections
        • Stagehand Pro 5: Power Input
        • Stagehand Pro 5: Motor and Brake Output
        • Stagehand Pro 5: Sensor Input
        • Stagehand Pro 5: Interlock Inputs
        • Stagehand Pro 5: Ethernet Input
        • Stagehand Pro 5: Showstopper Emergency Stop Input
      • Stagehand Pro 5: Operation
      • Stagehand Pro 5: Troubleshooting
      • Stagehand Pro 5 Specifications
      • Stagehand Pro 5: Drawings
      • Stagehand Pro 5: Replace Control Card
    • Deck Chief 2
      • Getting Started
      • Features
      • Making the Connections
      • Using the Deck Chief
      • Troubleshooting
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    • Stagehand Classic+
    • Stagehand Pro+
    • Legacy Manuals
      • Deck Chief
        • Getting Started
        • Installation
        • Making the Connections
        • Using the Deck Chief
        • Troubleshooting
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        • Deck Chief Legacy Connections
      • Stagehand Mini^2
      • Stagehand Pro AC (Pro 2)
      • Stagehand AC
      • Stagehand Mini
      • Stagehand DC & DC Max
    • X-Groove Override
  • Machinery
    • Smart Chain Hoist
      • Getting Started
      • Installation
      • Making the Connections
      • Under The Hood
      • Troubleshooting
      • Specifications
    • Floorpocket
      • GettingStarted
      • Installation
      • Making the Connections
      • Prepping the Machine for Operation
      • VFD Settings
      • Troubleshooting
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    • Floorpocket v2
      • Get Started
        • Unpack
        • Installation Tools
      • Assembly
        • Base
        • Column Extension
        • Limit Cables
        • Roller Chain
      • Get Moving
        • Power Up
        • Platform
        • Stay Safe
        • Write Cues
      • Maintain the Machine
      • Troubleshooting
      • Floorpocket v2: Specifications
    • Pivot
      • Getting Started
      • Installation
      • Troubleshooting
      • Specifications
    • Pushstick
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick
        • Rigging a Pushstick v2
      • Setting the Limits
      • Troubleshooting
      • Specifications
    • Pushstick Mini
      • Getting Started
      • Installation
      • Making the Connections
      • Rigging the Pushstick Mini
      • Troubleshooting
      • Technical Support
      • Specifications
    • Revolver
      • Installation
      • Making the Connections
      • Making It Move
        • Friction Wheel Tension Guide
      • Position Scaling
        • Encoder Finessing
      • Troubleshooting
      • Specifications
        • Drawing
      • Multi-Motor Configuration
      • Revolver v1 Manual
    • Rotator
      • Getting Started
      • Installation
      • Making the Connections
      • Troubleshooting
      • Technical Support
      • Specifications
    • Spotline
      • Getting Started
      • Installation
      • Rigging the Spotline
      • Operation
      • Troubleshooting
      • Specifications
    • Spotline V2
      • Spotline V2: Setup Process
      • Spotline V2: Installation
      • Spotline V2: Rigging the Spotline
      • Spotline V2: Operation
      • Spotline V2: Troubleshooting
      • Spotline V2 Accessories
      • Spotline V2: Maintenance
      • Spotline V2: Specifications
    • Spotline Mini v2
    • Spotline Practical
      • Practical v2
        • Getting Started
        • Installation
        • Rigging the Machine
        • Setting the Limits
        • Troubleshooting
        • Specifications
      • Practical v1
        • Getting Started
        • Installation
        • Operation
        • Troubleshooting
        • Specifications
    • Turntable Template
      • Overview
      • Bill Of Materials
      • Fabrication
      • Turntable Assembly and Installation
      • Turntable Assembly Guide
      • Tech Support
      • 20' Turntable Specs
      • Turtable Research Notes for Nerds
    • Retired
      • Curtain Call
      • Trickline
        • TricklineProductManualv1.0
        • Getting Started
        • Installation
        • Making the Connections
        • Troubleshooting
        • Specifications
      • Spotline Mini
        • Getting Started
        • Installation
        • Making the Connections
        • Rigging the Spotline Mini
        • Troubleshooting
        • Specifications
      • Pushstick Manual
    • Stromag Limits
  • Broadweigh Load Cells
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On this page
  • MOTION
  • RIGGING
  • Lubrication
  • Adjusting Chain Tension
  • TECHNICAL SUPPORT

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  1. Machinery
  2. Pushstick

Troubleshooting

We aim to make any product as plug and play as possible, though sometimes challenges crop up right out of the box or years down the road. See below for solutions to common operational challenges.

MOTION

Issue

Checkpoint

Motion is not smooth

Confirm cable is wrapped correctly on drum

Confirm cable rigged correctly through any mule and turnaround pulleys

Confirm deck track is clear of obstructions

Check PID tuning in Spikemark.

Motor is spinning, drum is not moving

Check your chain is properly engaged

Drum/Dog moves while brake is engaged

Check the drive chain tension and adjust

RIGGING

Issue

Checkpoint

Cable not aligned with drum grooves

Re-rig so the cable exiting the pulleys is aligned with the drum groove.

Check that your drum has not shifted and re-adjust if necessary. The spokes can be tightened down with 3/16” and 1/8” allen keys after re-adjustment.

Cable is rubbing on keeper

Re-rig so the cable is on the correct side of the keeper.

Drum noise

Confirm pulley/drum alignment

Excessive cable wear

Confirm pulley/drum alignment

Confirm there is no excessive rubbing or snagging inside the cable track.

Lubrication

Like any machine, the moving parts will stay moving longer if they are properly lubricated. The "narwall spike" (the ACME rod that moves the carriage) and the drive chain should both be visually inspected prior to load in.

Wipe any excess dirt from the drive chain and lubricate the chain. The chain should be relubricated after 8 hours of use. Since we generally don't have a timer going, lubricate the drive chain before every load in and if you are running a very demanding show, after the tech rehearsal process is over.

Use any SAE20 oil, or any high grade cahin lubricant.

Adjusting Chain Tension

The Pushstick winch has a chain stage, connecting the motor to the drum. Chain can stretch over time. Too much slack in the chain can result movement of the drum (and the scenery) when the brake is engaged.

To adjust the chain tension:

  • Drive the motor carriage up so you can reach the chain

  • Unplug the motor cable from the Pushstick

  • Loosen the four (4) 1/2" hex bolts with Nylocks holding the motor mounting plate to the motor carriage

    • Do not remove the bolts, only loosen them

  • With the bolts lose, push the motor away from the drum - keeping it parallel with the motor carriage.

    • You do not need a massive amount of tension on the chain - just take the slack out of it

    • Too much tension in the chain can result in wear on the cahin and sprockets as well as introduce noise

  • Adjust jack bolts

    • Loosen the hex nuts locking the SHCS in place

    • Use a 9/32" allen key to adjust the jack bolts to prevent the motor from moving toward the drum

  • Tighten the four (4) motor mounting bolts

  • Tighten the jack bolt hex nuts

  • Reconnect the motor cable and test motion

TECHNICAL SUPPORT

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours, (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

  • Phone: 401-289-2942

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Last updated 4 months ago

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Check that your VFD parameters are correctly or restore your Stagehand to CCI factory spec. Check out the details .

Any excess dirt on the ACME rod should be wiped off and reapply a synthetic grease. We use - you can find it at your local home improvement store or industrial supply house.

Online:

Email:

Super Lube
www.creativeconners.com
support@creativeconners.com
here