# Troubleshooting
We aim to make any product as plug and play as possible, though sometimes challenges crop up right out of the box or years down the road. See below for solutions to common operational challenges.
### MOTION
| Issue | Checkpoint |
| ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Motion is not smooth | Confirm cable is wrapped correctly on drum |
| | Confirm cable rigged correctly through any mule and turnaround pulleys |
| | Confirm deck track is clear of obstructions |
| | Check that your VFD parameters are correctly or restore your Stagehand to CCI factory spec. Check out the details [here](https://github.com/creativeconners/PublicDocumentation/blob/main/machinery/pushstick/broken-reference/README.md). |
| | Check PID tuning in Spikemark. |
| Motor is spinning, drum is not moving | Check your chain is properly engaged |
| Drum/Dog moves while brake is engaged | Check the drive chain tension and adjust |
### RIGGING
| Issue | Checkpoint |
| ------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Cable not aligned with drum grooves | Re-rig so the cable exiting the pulleys is aligned with the drum groove. |
| | Check that your drum has not shifted and re-adjust if necessary. The spokes can be tightened down with 3/16” and 1/8” allen keys after re-adjustment. |
| Cable is rubbing on keeper | Re-rig so the cable is on the correct side of the keeper. |
| Drum noise | Confirm pulley/drum alignment |
| Excessive cable wear | Confirm pulley/drum alignment |
| Confirm there is no excessive rubbing or snagging inside the cable track. | |
## Lubrication
Like any machine, the moving parts will stay moving longer if they are properly lubricated. The "narwall spike" (the ACME rod that moves the carriage) and the drive chain should both be visually inspected prior to load in.
Any excess dirt on the ACME rod should be wiped off and reapply a synthetic grease. We use [Super Lube](https://www.super-lube.com/multi-purpose-synthetic-grease-nlgi-0-with-syncolon-ptfe-411600) - you can find it at your local home improvement store or industrial supply house.
Wipe any excess dirt from the drive chain and lubricate the chain. The chain should be relubricated after 8 hours of use. Since we generally don't have a timer going, lubricate the drive chain before every load in and if you are running a very demanding show, after the tech rehearsal process is over.
Use any SAE20 oil, or any high grade cahin lubricant.
## Adjusting Chain Tension
The Pushstick winch has a chain stage, connecting the motor to the drum. Chain can stretch over time. Too much slack in the chain can result movement of the drum (and the scenery) when the brake is engaged.
To adjust the chain tension:
* Drive the motor carriage up so you can reach the chain
* Unplug the motor cable from the Pushstick
* Loosen the four (4) 1/2" hex bolts with Nylocks holding the motor mounting plate to the motor carriage
* Do not remove the bolts, only loosen them
* With the bolts lose, push the motor away from the drum - keeping it parallel with the motor carriage.
* You do not need a massive amount of tension on the chain - just take the slack out of it
* Too much tension in the chain can result in wear on the cahin and sprockets as well as introduce noise
* Adjust jack bolts
* Loosen the hex nuts locking the SHCS in place
* Use a 9/32" allen key to adjust the jack bolts to prevent the motor from moving toward the drum
* Tighten the four (4) motor mounting bolts
* Tighten the jack bolt hex nuts
* Reconnect the motor cable and test motion
## TECHNICAL SUPPORT
If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours, (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.
* Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1660925876853556\&usg=AOvVaw24ioDOD70uhvREWE9661tx)
* Email:
* Phone: 401-289-2942
###
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