We aim to make any product as plug and play as possible, though sometimes challenges crop up right out of the box or years down the road. See below for solutions to common operational challenges.


Motion is not smooth
Confirm cable is wrapped correctly on drum
Confirm cable rigged correctly through any mule and turnaround pulleys
Confirm deck track is clear of obstructions
Check that your VFD parameters are correctly or restore your Stagehand to CCI factory spec. Check out the details here.
Check PID tuning in Spikemark.
Motor is spinning, drum is not moving
Check your chain is properly engaged


Cable not aligned with drum grooves
Re-rig so the cable exiting the pulleys is aligned with the drum groove.
Check that your drum has not shifted and re-adjust if necessary. The spokes can be tightened down with 3/16” and 1/8” allen keys after re-adjustment.
Cable is rubbing on keeper
Re-rig so the cable is on the correct side of the keeper.
Drum noise
Confirm pulley/drum alignment
Excessive cable wear
Confirm pulley/drum alignment
Confirm there is no excessive rubbing or snagging inside the cable track.


If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours, (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.