We aim to make any product as plug and play as possible, though sometimes challenges crop up right out of the box or years down the road. See below for solutions to common operational challenges.




Motion is not smooth

Confirm cable is wrapped correctly on drum

Confirm cable rigged correctly through any mule and turnaround pulleys

Confirm deck track is clear of obstructions

Check that your VFD parameters are correctly or restore your Stagehand to CCI factory spec. Check out the details here.

Check PID tuning in Spikemark.

Motor is spinning, drum is not moving

Check your chain is properly engaged




Cable not aligned with drum grooves

Re-rig so the cable exiting the pulleys is aligned with the drum groove.

Check that your drum has not shifted and re-adjust if necessary. The spokes can be tightened down with 3/16” and 1/8” allen keys after re-adjustment.

Cable is rubbing on keeper

Re-rig so the cable is on the correct side of the keeper.

Drum noise

Confirm pulley/drum alignment

Excessive cable wear

Confirm pulley/drum alignment

Confirm there is no excessive rubbing or snagging inside the cable track.


Like any machine, the moving parts will stay moving longer if they are properly lubricated. The "narwall spike" (the ACME rod that moves the carriage) and the drive chain should both be visually inspected prior to load in. Any excess dirt on the ACME rod should be wiped off and reapply a synthetic grease. We use Super Lube - you can find it at your local home improvement store or industrial supply house. Use any chain lubricant you have handy on the drive chain.


If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours, (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

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