# Troubleshooting

Though the combination of Spotline, Spikemark, Stagehand Pro AC, and Showstopper strives to make automation easy, there are certainly times when things don’t work. This part of the guide will give you some earned advice about what to culprits to look for when motors refuse to move.

### Motor is jerky. <a href="#h.2xcytpi" id="h.2xcytpi"></a>

Ensure that both brakes are disengaging.

Run the auto tune process outlined in the Stagehand Pro AC manual. Adjust the tuning parameters in Spikemark (see Spikemark manual). Stagehand Pro AC displays “Brake Fault” Ensure the motor/brake cable is plugged in.

Call Creative Conners Inc.

### When trying to move the Stagehand Pro AC displays “Drive Fault” <a href="#h.1ci93xb" id="h.1ci93xb"></a>

Ensure that the motor and brake connector is plugged in

Ensure that the control cable copnnector is plugged in Call Creative Conners Inc. with the fault code displayed on the Mitsubishi keypad.

### Cable does not wrap onto the drum correctly or makes a “crunchy” sound <a href="#h.3whwml4" id="h.3whwml4"></a>

Check the fleet angle of the cable. You might need to move your closest pulley further away to decrease the fleet angle, the maximum fleet angle is 2 degrees.

### Limit Switch is not activating <a href="#h.2bn6wsx" id="h.2bn6wsx"></a>

Ensure the limit switch is accurately adjusted

Ensure the limit switch chain has tension, if tension needs to be adjusted adjust the 3/8” bolt on the chain tensioner block to increase tension.

## Technical Support <a href="#h.qsh70q" id="h.qsh70q"></a>

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

* Online: [www.creativeconners.com](https://www.google.com/url?q=http://www.creativeconners.com\&sa=D\&source=editors\&ust=1660767031999863\&usg=AOvVaw0ediFBJmWKHA2VX-7njJDZ)
* Email: <support@creativeconners.com>
* Phone: 401-289-2942 x2


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