Troubleshooting

COMMON CHALLENGES

PROBLEM	SOLUTION
Can’t connect to Spikemark	Check the IP Address of your Consolette and the Spikemark computer to confirm the addresses are compatible. They should have the same first three segments, with a differing final segment (eg. 192.168.10.1 & 192.168.10.254). See this page for details on changing the Consolette IP Address
The OLED status display is dark and the Emergency Stop indicator lights are off.	Make sure the Accessory cable is plugged into the Consolette and Showstopper Base. Check that the Showstopper Base is powered up.
When I press the Jog Enable button, the Consolette will only respond to the Jog Joystick not the Jog Wheel.	The Jog Joystick needs to be calibrated.
I want to change the HTR button to Soft Stop so I don’t have to hold down the HTR button while running cues.	The HTR/Soft Stop functionality is selected in Spikemark.
The Consolette is on, but both the Ready light and the Engaged light are off. Spikemark shows an E-Stop fault.	Check all remote e-stops Check that all Accessory ports are terminated

TECHNICAL SUPPORT

If you get stuck, we’re here to help. The best way to get in touch with a tech expert is via email - even during normal business hours - because most days we are spread around the shop and may not be near the phone. There’s someone in the office from 8:30a-5pm EST Monday - Friday and will return an email or phone call quickly. After hours, (honestly when most tech support issues arise) we have a crack team monitoring email and voicemail who will respond quickly to help get you moving.

• Online: www.creativeconners.com

• Email: [e-mail]

• Phone: [phone] x2