# Spikemark Faults Spikemark uses status icons to indicate your automation system's state. Use this guide to run your automation fault-free. ## Working Conditions ### Connected ![Connected\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-60895d8756df057233142836030e686033dcdca0%2FConnected_125x86.png?alt=media)\ You have no faults and are properly connected to your Stagehand Controller. ### Cue Loaded ![Cue loaded\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-8e88b3cefa95dfb713dbe2fa9d12cc1660819cde%2FCue%20loaded_125x86.png?alt=media)\ The cue is loaded. Pressing GO will run the loaded cue. ### Moving Forward ![Target Tolerance FWD\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-678c21f61c66687528d83bfc5b9ac83c5ee36328%2FTarget%20Tolerance%20FWD_125x86.png?alt=media)\ Moving Forward in Target Tolerance Mode\ ![Strict Timing FWD\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-cb36896c847e497894f004b94c285b5bbe1a9e7e%2FStrict%20Timing%20FWD_125x86.png?alt=media)\ Moving Forward in Strict Timing Mode\ ![Jogging Forward\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-0b1c6eb2b3839a02adc5cb0edfcb2d2f9da05172%2FJogging%20Forward_125x86.png?alt=media)\ Jogging Forward ### Moving Reverse ![Target Tolerance REV\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-3051f36311e3c864b247953fe858633835e68739%2FTarget%20Tolerance%20REV_125x86.png?alt=media)\ Moving Reverse in Target Tolerance Mode\ ![Strict Timing REV\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-b5d4d6e4d950eef5b1979c2390d2c16db36fc559%2FStrict%20Timing%20REV_125x86.png?alt=media)\ Moving Reverse in Strict Timing Mode\ ![Jogging Reverse\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-398f11f4e2288757dd0ff184a9962deb30589ebc%2FJogging%20Reverse_125x86.png?alt=media)\ Jogging Reverse ### Cue Complete ![Cue Complete\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-afd686943ae6e3032eae44a6e2ba104661a85682%2FCue%20Complete_125x86.png?alt=media)\ Cue execution completed. ### Soft Stop ![Soft Stopped\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-d83727e537e35b1431a162d80bd8b0df24dab6d1%2FSoft%20Stopped_125x86.png?alt=media)\ Motion has Soft Stopped\ ![Soft Stopping\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-20f551ede5017b209c865bd650973f88dbecd2cd%2FSoft%20Stopping_125x86.png?alt=media)\ Motion is in the process of soft stopping. ## Faulted Condition ### Disconnected ![Disconnected\_125x86](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-9d411782657a0ff3f5e7449324a64dcd487b5840%2FDisconnected_125x86.png?alt=media)\ You are not connected to your Stagehand on the Network. Troubleshooting steps: * [Configure network devices correctly](https://docs.creativeconners.com/docs/spikemark/ip-address-and-network-connection) * Verify network cable condition * Replace network cables if necessary ### Emergency Stop ![Emergency Stop\_125x8](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-bb7e6f7d45d42fe00275800295389672ab271ef6%2FEmergency%20Stop_125x86.png?alt=media)\ Your Stagehand is in Emergency Stop. Check: * Is the Showstopper Base powered with a green ready light? * Is the Stagehand connected to the Showstopper Base? * Are all terminators plugged into Showstopper Devices? ### Inactive ![nactive\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-68fe8b40e48b7c6b405c0e5a7db735516c9d3c01%2FInactive_125x86.png?alt=media)\ When your machine is inactive, you cannot jog or move the machine in a cue. ### Firmware Update ![Update\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-0a309dfeb1129d6a3ec687efb59c92f858042386%2FUpdate_125x86.png?alt=media)\ [Update your firmware](https://docs.creativeconners.com/docs/stagehand/firmware) to ensure Spikemark communicates correctly with your machines.. ### Position Fault ![Position Fault\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-9b6aec580d076205ef9c0ed88aac061fad2de463%2FPosition%20Fault_125x86.png?alt=media)\ Refer to the [Position Fault Guide](https://docs.creativeconners.com/docs/spikemark/position-scale/max-position-error) for detailed troubleshooting. ### Group Fault ![Group Fault\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-1a137245320e92303968021f971765a99a73ff5d%2FGroup%20Fault_125x86.png?alt=media)\ A Group Fault occurs when any machine in a group faults. If one motor faults, all motors in that group will fault. [Learn more about Groups](https://docs.creativeconners.com/docs/spikemark/groups). ### Limits ![Forward Limit\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-1d5289ae0788499f778dfd6f193f5b1ae0aa2249%2FForward%20Limit_125x86.png?alt=media)\ Forward Limit\ ![Reverse Limit\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-83984c1e6dcdea9db9812df834482e00d2922114%2FReverse%20Limit_125x86.png?alt=media)\ Reverse Limit\ ![Ultimate Limit\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-4fdd7cfef4be8b4749b501b363ad99c4011f7bd8%2FUltimate%20Limit_125x86.png?alt=media)\ Ultimate Limit Limits prevent machine collisions. Troubleshooting steps: * Move in the opposite direction to clear the limit * For Ultimate Limit, override the limit and jog off * Verify signal cable connection * Test with an alternate signal cable * Confirm correct machine limit settings ### Cross Groove ![Cross-Groove\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-0676f728e478d06a56e1496ff2d1c0b08682072e%2FCross-Groove_125x86.png?alt=media) Cross Groove detection functions similarly to a limit switch. For hoists: * The sensor is typically a roller held with a spring to the drum * If the wire rope jumps a groove, run the machine in reverse to clear the sensor * Seat the wire rope properly * Adjust the Cross Groove sensor per machine documentation * Make sure your seignal cable is plugged in ### Interlocks ![Forward Interlock\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-bc10c6b33e35c98c40aa8bd2e245a11e77829288%2FForward%20Interlock_125x86.png?alt=media)\ Prevents motion in the forward direction. #### Reverse Interlock ![Reverse interlock\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-78affdb450c989a213732d1338d5322364f9cfc3%2FReverse%20interlock_125x86.png?alt=media)\ Prevents motion in the reverse direction. #### All Stop Interlock ![All Stop Interlock\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-937dd6633b5512f5db6e5f99f31907f23dc55b74%2FAll%20Stop%20Interlock_125x86.png?alt=media) Prevents motion in both directions. Interlocks inhibit motion when two machines interact (e.g., stage lift and trapdoor). You might see these faults if a safety bumper is pressed. Most effects do not require interlocks. If you see these faults without using interlocking, ensure the interlock terminator is plugged into the Stagehand Controller. ### Externl Fault ![External Fault\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-8a180dc660e210b43b52aac3cd8f068539d5c8fa%2FExternal%20Fault_125x86.png?alt=media) The external fault signal monitors thermal overload when running two motors on the same Stagehand. If one motor draws excessive current, it triggers the fault. Most effects do not require external fault. If you see this fault without multiple motors, ensure the interlock terminator is plugged into the Stagehand Controller. ### Load Cell Faults ![Overweight\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-189302b361cdb7adb7b8a7660c51feb5b9cd090e%2FOverweight_125x86.png?alt=media)\ Overweight\ ![Underweight\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-6ff5191377c0b755b0c2a0b9d8b3186db90c5232%2FUnderweight_125x86.png?alt=media)\ Underweight\ ![Load Cell Mismatch\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-d0c7a21e863b4bd83f1ade07f69268b7fd3a2699%2FLoad%20Cell%20Mismatch_125x86.png?alt=media)\ Load Cell Mismatch Troubleshooting steps: * Verify machine weight is within acceptable range * [Configure load cell settings](https://docs.creativeconners.com/docs/spikemark/load-cell/load-cell-configuration) * For machines without a load cell, accept Stagehand values and turn off load alarms ### Brake Fault ![Brake Fault\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-6ddff0b0d1e87e6bdcb2e0c70906a9668b027d5d%2FBrake%20Fault_125x86.png?alt=media) The Variable Frequency Drive (VFD) monitors brake contactors. A fault occurs if the contactor output doesn't match the commanded state. Potential non-fault scenarios: * Emergency stop engaged * VFD stuck in autotuning - Quit Spikemark, and \[reset your VFD Parameter to the default Parameters]\(/stagehand/ * Internal wiring issue Sadly, if you truly have a Brake Fault, it means that one of the contactors is broken and needs to be sent back to Creative Conners for repair. ## Drive Fault ![Drive Fault\_125x86.png](https://3040525219-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MhFI6SSKpm8M7EkrYqp%2Fuploads%2Fgit-blob-b191e505b3eba97b38bad538917f54816148f3b0%2FDrive%20Fault_125x86.png?alt=media) When a drive fault occurs, check the Drive Pane in Spikemark for specific fault details. Refer to the [VFD Fault Codes](https://docs.creativeconners.com/docs/spikemark/drive-communication/vfd-fault-codes) for comprehensive troubleshooting. \ You can also open up the Fault Histroy window to see more information regarding your fault\ \ After you identify which fault you have, use the information below to help identify and fix your issue. Here is full list of the [VFD Fault Codes](https://docs.creativeconners.com/docs/spikemark/drive-communication/vfd-fault-codes) ### Common Fault Codes ### E.OC2 Overcurrent trip during constant speed * Check for sudden load change * Run a Brake Test and ensure both brake circuits are working * Check for a short-circuit in the output circuit * Verify rotation direction (Pr. 359) is set correctly * Confirm motor capacity (Pr. 80) is set correctly ### E.OV2 Regenerative overvoltage trip during constant speed * Check motor cable * Likely overloaded brake resistor * Reduce Load * Reduce Speed * Reduce Travel Distance * Install a larger brake resistor ### E.THM Motor overload trip (electronic thermal relay function) * Reduce Load ### E.OLT Stall prevention * Reduce Load ### E.OSD Speed deviation excess detection * Check that the speed encoder is tight to the motor * Swap Motor Cable * Run a brake test - The Brake might not be releasing * Verify Pr. 285 and Pr. 369 are set correctly ### E.ECT Signal loss detection * Speed Encoder is disconnected * Plug in signal cable * Check 5VDC 1 Amp fuse on Stagehand * Ensure encoders are wired correctly and can receive 5VDC power input * Change Pr. 800 to 10 (Caution: Do not do this in lifting/hoisting applications) ### E.EP Encoder phase fault * Check that Speed Encoder is wired correctly ### Less Common Fault Codes ### E.OC1 Overcurrent trip during acceleration * Stagehand Pro does not use Drive Level Acceleration. This fault should never happen. ### E.OC3 Overcurrent trip during deceleration or stop * Stagehand Pro does not use Drive Level Deceleration. This fault should never happen. ### E.OV1 Regenerative overvoltage trip during acceleration * Stagehand Pro does not use Drive Level Acceleration. This fault should never happen. ### E.OV3 Regenerative overvoltage trip during deceleration or stop * Stagehand Pro does not use Drive Level Deceleration. This fault should never happen. ### E.THT Inverter overload trip (electronic thermal relay function) * Temperature of output transistor elements exceeds protection level * Verify Pr. 0 and Pr. 14 are correct * Check Speed encoder meets specifications and is wired correctly * Reduce Load ### E.FIN Heat Sink Overheat * Check that the VFD fan is clean * The VFD needs repair ### E.UVT Undervoltage * Check Input Power ### E.ILF Input phase loss * Check Input Power ### E.SOT Loss of synchronism detection * Not used. If you see this error, your Stagehand Pro will need repair ### E.BE Brake transistor alarm detection * Remove Power * Replace VFD ### E.OS Overspeed occurrence * Check Pr. 374 and Pr. 369