There are two ways to update firmware: Through Spikemark or manually through the Update Firmware Utility Tool.
Before updating firmware you must confirm the Spikemark IP Address is set to the proper IP Address. Click on the FILE menu, then SPIKEMARK OPTIONS. Use the drop down menu to select the IP Address used to connect to the Stagehands.
Update Firmware Through Spikemark
PRO TIP
If the Most Recent Firmware shows "Unknown" you will need to close Spikemark and reopen it from the Start Menu. Once Spikemark starts you can open your show file from the File -> Open menu.
Stagehand firmware updates are distributed through Spikemark. When a firmware update is available, you will see the Update Available icon.When you first connect to a Stagehand, a pop-up window will also open notifying you of the update and asking if you would like to update now.
Select the motor your wish to update
Navigate to the Hardware tab of the Stagehand Properties Panel
Click Update Motor Firmware.
This will begin the automatic update process. You may see a couple windows open as data is transferred, and then the Stagehand will automatically restart.
The whole process usually only takes between 30 and 60 seconds.
Once the Stagehand has restarted, power cycle the device then connect it to Spikemark following the steps above and check that the Firmware Installed matches Most Recent Firmware.
After updating the firmware and confirming the latest and greatest firmware is installed you must power cycle your Stagehand controller.
Update Challenges
Occasionally when updating firmware through Spikemark you'll run into a fault code.
-1 = Spikemark IP Address not set
-2 = Spikemark IP Address incorrect
With either fault code, double check the IP Address for your network adapter is selected in Spikemark.
Additional troubleshooting steps:
Disable Windows Defender Firewall, or any other Firewall
When you first connect to a Stagehand, a pop-up window will also open notifying you of the update and asking if you would like to update now.
