> For the complete documentation index, see [llms.txt](https://docs.creativeconners.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.creativeconners.com/docs/showstopper/control-point/troubleshooting.md). # Troubleshooting | ISSUE | CHECKPOINT | | --------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Network devices will not connect |
  1. Verify network cable going to device is good
  2. Verify network switch is good. Try other ports as well.
  3. Verify network cables inside Control Point are good
  4. Verify network cables at switch are good
| | All connected Stagehands are not releasing E-Stop |
  1. Confirm the Base has power
  2. Confirm no Remote E-Stop button is activated
  3. Remove and reseat all cables and terminators
| | One of several Stagehands is not releasing E-Stop |
  1. Confirm Stagehand is connected to Base with Showstopper cable
  2. Replace Showstopper cable between Base and the Stagehand
| | Showstopper Accessories are unresponsive |
  1. Confirm Accessory cable is connected
  2. Confirm terminations
| | Remote E-Stop or Consolette is functioning, but not sending feedback to Spikemark |
  1. Reselect Spikemark IP address
  2. Confirm the Remote has a unique E-Stop ID
  3. Confirm the Showstopper Base or Hub has a unique IP Address
  4. Confirm you are using a Showstopper 4 Terminator (8 pins) at the end of the chain.
  5. Confirm Showstopper 4 Accessory cable is twisted pair
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